I received my order and found some items are missing/wrong/defective. What should I do?

Please reach out to our merchant or delivery partners as shown on Order details > Your Orders within 30 days from receipt of the order.

If your order was an ‘In-store pickup’ item at Cathay, please bring this item to Cathay - Cityplaza to exchange your product.

Cathay – Cityplaza
Shop 233, 2/F, Cityplaza, 18 Taikoo Shing Road, Taikoo Shing, Hong Kong SAR
11.00am to 9.00pm, daily

You may also contact us via live chat within 30 days from receipt of the order. Our Customer Care team will be happy to assist you.

Kindly provide the required information (i.e. order number, product name and details, description of product issue etc.) and photos of the issues as a record. Please retain all packing materials and ensure the product(s) is in good/original condition as much as possible in case it needs to be returned/replaced.

For full details, please refer to our terms and conditions.