Contact us and FAQs
Contact us via WhatsApp at +852 2747 2747
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Customer Care
United States
Flight enquiries:
1 (800) 233-2742
1 (800) 233-2742
24 hours a day, 7 days a week
Hotel and Package enquiries:
1 (833) 556-6403
1 (833) 556-6403
Mon-Fri 06:00 - 17:30 PST
Sat 06:00 - 16:00 PST
Sun & Christmas day: Closed
Using a TTY/TDD device (for hearing impaired only)
Dial 711 to be connected through the Relay Service
Additional Toll Free numbers
Asia Miles members: 1 (866) 892-2598
Marco Polo Green, Silver, Gold members: 1 (855) 781-7104
Marco Polo Diamond members: 1 (855) 449-7488
Other countries / regions
- All
- Argentina
- Australia
- Austria
- Bahrain
- Bangladesh
- Belgium
- Brazil
- Cambodia
- Canada
- Chile
- Chinese Mainland (China)
- Colombia
- Costa Rica
- Cyprus
- Denmark
- Ecuador
- France
- Germany
- Greece
- Hong Kong SAR (China)
- India
- Indonesia
- Ireland
- Israel
- Italy
- Japan
- Jordan
- Kuwait
- Madagascar
- Malaysia
- Maldives
- Mexico
- Montenegro
- Netherlands
- New Caledonia
- New Zealand
- Oman
- Pakistan
- Panama
- Peru
- Philippines
- Poland
- Puerto Rico
- Qatar
- Russia
- Saudi Arabia
- Serbia
- Singapore
- Slovakia
- Slovenia
- South Africa
- South Korea
- Spain
- Sri Lanka
- Switzerland
- Taiwan China
- Thailand
- Ukraine
- United Arab Emirates
- United Kingdom
- United States
- Vietnam
- China - Mainland, Hong Kong, Macao, Taiwan regions
- Africa
- Americas
- Asia
- Australasia
- Europe
- Middle East
Marco Polo Club
Hong Kong SAR
Green/ Silver/ Gold: 2747 5500
24 hours a day, 7 days a week
Diamond: 2747 3888
24 hours a day, 7 days a week
Worldwide toll-free *
Green/ Silver/ Gold: +800 2747 5500
Diamond: +800 2747 3888
24 hours a day, 7 days a week
* Depending on your service provider, rates may apply when calling from a mobile phone.
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