Contact us and FAQs
Looking for answers to your questions about travel since the COVID-19 outbreak? Find it here in our COVID-19 information centre.
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Global Contact Centres
United States
Flight enquiries:
1 (800) 233-2742
1 (800) 233-2742
24 hours a day, 7 days a week
Hotel and Package enquiries:
1 (833) 556-6403
1 (833) 556-6403
Mon-Fri 06:00 - 17:30 PST
Sat 06:00 - 16:00 PST
Sun & Christmas day: Closed
Using a TTY/TDD device (for hearing impaired only):
Dial 711 to be connected through the Relay Service
Additional Toll Free numbers:
Asia Miles members: 1 (866) 892-2598
Marco Polo Green, Silver, Gold members:
1 (855) 781-7104
Marco Polo Diamond members:
1 (855) 449-7488
Other countries / regions
- All
- Argentina
- Australia
- Austria
- Bahrain
- Bangladesh
- Belgium
- Bolivia
- Brazil
- Canada
- Chile
- Chinese mainland (China)
- Colombia
- Costa Rica
- Croatia
- Cyprus
- Czech Republic
- Denmark
- Ecuador
- El Salvador
- France
- Germany
- Greece
- Guatemala
- Hong Kong SAR (China)
- India
- Indonesia
- Ireland
- Israel
- Italy
- Japan
- Jordan
- Kuwait
- Lebanon
- Madagascar
- Malaysia
- Maldives
- Mexico
- Montenegro
- Netherlands
- New Caledonia
- New Zealand
- Oman
- Pakistan
- Panama
- Paraguay
- Peru
- Philippines
- Poland
- Portugal
- Puerto Rico
- Qatar
- Romania
- Russia
- Saudi Arabia
- Serbia
- Singapore
- Slovakia
- Slovenia
- South Africa
- South Korea
- Spain
- Sri Lanka
- Switzerland
- Taiwan China
- Thailand
- Turkey
- Ukraine
- United Arab Emirates
- United Kingdom
- United States
- Uruguay
- Venezuela
- Vietnam
- China - Mainland, Hong Kong, Macao, Taiwan regions
- Africa
- Americas
- Asia
- Australasia
- Europe
- Middle East
Marco Polo Club
Hong Kong SAR
Green/ Silver/ Gold: 2747-5500
24 hours a day, 7 days a week
Diamond: 2747-3888
24 hours a day, 7 days a week
Worldwide toll-free *
Green/ Silver/ Gold: +800 2747-5500
Diamond: +800 2747-3888
24 hours a day, 7 days a week
* Depending on your service provider, rates may apply when calling from a mobile phone.