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Contact us and FAQs

Looking for answers to your questions about travel since the COVID-19 outbreak? Find it here in our COVID-19 information centre.

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Contact us

Global Contact Centres

United States

Flight enquiries:
1 (800) 233-2742

1 (800) 233-2742

24 hours a day, 7 days a week

Hotel and Package enquiries:
1 (833) 556-6403

1 (833) 556-6403

Mon-Fri 06:00 - 17:30 PST
Sat 06:00 - 16:00 PST
Sun & Christmas day: Closed

Baggage and other enquiries

Using a TTY/TDD device (for hearing impaired only):
Dial 711 to be connected through the Relay Service

Additional Toll Free numbers:
Asia Miles members: 1 (866) 892-2598
Marco Polo Green, Silver, Gold members:
1 (855) 781-7104
Marco Polo Diamond members:
1 (855) 449-7488

Other countries / regions

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Marco Polo Club

Hong Kong SAR

Green/ Silver/ Gold: 2747-5500
24 hours a day, 7 days a week

Diamond: 2747-3888
24 hours a day, 7 days a week

Worldwide toll-free *

Green/ Silver/ Gold: +800 2747-5500
Diamond: +800 2747-3888
24 hours a day, 7 days a week

* Depending on your service provider, rates may apply when calling from a mobile phone.

More details

Asia Miles

Hong Kong SAR

2747-3838

24 hours a day, 7 days a week

More details