Request a ticket refund
We have received a large increase in refund requests as a result of the coronavirus outbreak. Whilst we will do everything we can to process your refund quickly, this process may take longer than normal. We apologise for any delays and thank you for your patience during this busy period.
Please complete this form to request a refund for tickets purchased directly from the Cathay Pacific website or mobile app. Note that your booking must be cancelled before you request a ticket refund.
If you purchased your tickets through a travel agent, please contact your travel agent to request a refund.
Please contact us if you redeemed miles for your ticket.
For other enquiries, please call our Customer Care, or your local reservation office.
All fields are required unless marked as optional
We’ve received your ticket refund request.
Your request will be processed within seven business days
Kindly note: Refund/cancellation charges may apply, and some tickets are not eligible for refunds. Please refer to the terms of your original booking.