Request a ticket refund

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If you request a refund for tickets purchased directly from the Cathay Pacific website/mobile app, or use your miles to redeem, please complete this form. Note that your booking must be cancelled before you request a ticket refund.

If you purchased our tickets through a travel agent, please contact your travel agent to request a refund.

If you use miles to upgrade your tickets or for other enquiries, please contact Customer Care.

All fields are required unless marked as optional

Requester's information

We will use this information to contact you about your refund request.

Requester's family name

Requester's given name

Requester's email address

Confirm email address

Passenger information*

Enter all details exactly as they appear in the passenger's passport.

Family name

Given name

E-ticket number

I agree to the applicable refund policy and agree the terms and conditions from Cathay Pacific website.

Cathay Pacific Airways Limited is collecting your personal data for refund processing purpose only. We will permit our third party service providers to use your personal data on our behalf for the purpose of ticket refunds. The personal data collected will retain for one year. Your personal data is processed in alignment with the Cathay Pacific Customer Privacy Policy.

I confirm that I have obtained the consent of each passenger under this booking to submit this request on their behalf.

We’ve received your ticket refund request.

Your request will be processed within seven business days

Kindly note: Refund/cancellation charges may apply, and some tickets are not eligible for refunds. Please refer to the terms of your original booking.

Request a ticket refund

Requester's information

Passenger information*

#passengerSequence# passenger

We’ve received your ticket refund request.