Enjoy 24-hour free cancellation*

Your guide to unlock this benefit

What you need to know

Bookings that can be refunded

We will refund flight bookings you made directly with us on our website, mobile app or WeChat Mini Program if the:

• Passengers’ Cathay membership number was added to the “Frequent flyer programme number” field during the booking process or when you successfully signed up and agreed to be a Cathay member while booking your flight;
• Booking was made more than eight days (192 hours) before the departure of your first flight under the flight bookings;
• Booking was paid with cash or a combination of Asia Miles and cash;
• Refund request was made via Manage Booking within 24 hours after booking; and
• Tax and fuel surcharge will also be refunded under the 24-hour free cancellation.

For travel extras in the same booking, we are able provide a refund:

1. if you fill out the online refund request form:
   • advance seat reservations fees; and
   • fees for lounge passes.
2. if you contact Customer Care:
   • pre-paid extra baggage fees; and
   • unaccompanied minor service fees.

Bookings that cannot be refunded

You are not eligible for booking refunds if:

• You did not add your Cathay membership number to the “Frequent flyer programme number” field on “Passenger Information” section when making your flight booking;
• The Cathay membership number was not added during the booking process or was added more than 24 hours after the flight booking;
• A frequent flyer number of another airline was entered on the “Frequent flyer programme number” field even if you signed in as a Cathay member during booking;
• The name of the passenger does not match the name registered in the Cathay membership programme membership account of the Cathay membership number added in the “Passenger Information” section during the booking process;
• Your first flight under the booking is within eight days of booking (less than 192 hours before departure);
• A discount code was applied to the booking (effective 3 Jun 2024);
• The flight ticket was rebooked, reissued;
• “Hold your fare” service has been used on the flight booking;
• You’re holding a split booking (where one or more passengers have been separated from the original booking);
• The refund request is made after the date and time of your free cancellation period shown on the payment page and confirmation email; and
• The refund request of flight ticket is made through our online refund request form, Customer Care or live chat.

We are also unable to refund:

• Asia Miles flight award bookings;
• Hotel , travel insurance and packages purchased together with flights;
• “Hold your fare” service fees; and
• Group and MICE (meetings, incentives, conferences, exhibitions) bookings.

Frequently asked questions

Helpful links