Please upgrade your web browser
You’re using a browser that we don’t support. To get the best experience using our site, we recommend you upgrade to a newer browser – please see our supported browsers list.

Request a ticket refund

We have received a large increase in refund requests as a result of the coronavirus outbreak. Whilst we will do everything we can to process your refund quickly, this process may take longer than normal. We apologise for any delays and thank you for your patience during this busy period.

Please complete this form to request a refund for tickets purchased directly from the Cathay Pacific website or mobile app. Note that your booking must be cancelled before you request a ticket refund.

If you purchased your tickets through a travel agent, please contact your travel agent to request a refund.

Please contact Asia Miles if you redeemed miles for your ticket.

For other enquiries, please call our Customer Care, or your local reservation office.


All fields are required unless marked as optional

Requester's information

We will use this information to contact you about your refund request.

Passenger information*

Enter all details exactly as they appear in the passenger's passport.

*Please add all passengers requesting a refund in this section

#passengerSequence# passenger

We’ve received your ticket refund request.

Your request will be processed within seven business days

Kindly note: Refund/cancellation charges may apply, and some tickets are not eligible for refunds. Please refer to the terms of your original booking.