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Contact us and FAQs

In light of the evolving COVID-19 situation, we’re experiencing very high calls volumes and are very sorry that the waiting times are therefore longer than normal. Get the info you're looking for right now by browsing our most frequently asked questions.

Contact us via WhatsApp at +852 2747 2747

Contact us

Call us

India

India Passenger Toll-free Number:
000-800-050-2163

000-800-050-2163

Travel Agency Toll-free Number:
000-800-050-2164

000-800-050-2164

Overseas Passenger Number:
+852 2747 3341

+852 2747 3341

(Overseas charge may apply)

Membership Toll-free Number *:
Green: 000-800-852-1001
Silver/Gold: 000-800-852-1002
Diamond: 000-800-852-1296

Green: 000-800-852-1001
Silver/Gold: 000-800-852-1002
Diamond: 000-800-852-1296

* Depending on your service provider, rates may apply when calling from a mobile phone.

Baggage and other enquiries

India Reservations Operating Hours:
24 hours a day, 7 days a week (for English)
Monday to Saturday: 09:30–17:30 (for Hindi and Travel Agency)
(Lunch time: 13:00–13:45)
Sunday & Public holiday: Closed

Note:

  • If you booked through a travel agent, please contact your agency directly to make changes.
  • If you booked through cathaypacific.com, changes can be done through Manage booking.
  • If you have booked a changeable ticket directly with Cathay Pacific reservations office, please call us on the above number.

Customer Care

Hong Kong SAR

Green/ Silver/ Gold: 2747 3333

Worldwide toll-free *

Green/ Silver/ Gold: +800 2747 5500
Diamond: +800 2747 3888

24 hours a day, 7 days a week

* Depending on your service provider, rates may apply when calling from a mobile phone.

Membership

Toll-free *

Green: 000-800-852-1001
Silver/Gold: 000-800-852-1002
Diamond: 000-800-852-1296

* Depending on your service provider, rates may apply when calling from a mobile phone.

FAQs

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