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The Marco Polo Club and Asia Miles

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Why didn't I earn any Asia Miles or Club miles on air travel?

There are many factors that can result in miles not being credited to your account, such as name mismatches, membership number mismatches, ineligible fares and system irregularities, to name a few.  Please refer to the “Airline Partners” section for eligibility.

To avoid missing out on miles due to name irregularities, please make sure that the names on your passport, ticket and membership profile all exactly match each other.