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How long will my refund take for booking changes made online?
It normally takes up to 7 calendar days for us to process your refund request.
However, if your booking includes [interline services | or | interline flights] or more information is needed to process your refund (i.e. credit card used for the purchase has expired and your bank account details are needed instead), the processing time will take longer.
More about cancel your flight and refund
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How can I request for cancellation and refund?
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Can I get a refund from a partially used ticket?
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Where can I seek assistance when I have problems on changing the bookings?
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Within what range of time can I cancel a reservation without a penalty?
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How long would it take to get the refund if I cancel my fully unused or partially used ticket?
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When will it take more than seven days for my refund to be processed?