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Contact us and FAQs

Looking for answers to your questions about travel since the COVID-19 outbreak? Find it here in our COVID-19 information centre.

Contact us

Global Contact Centres

Japan

Flight enquiries:
0120-46-3838

0120-46-3838

From overseas and IP telephone:
+81 3-6746-1000

+81 3-6746-1000

Mon-Fri 09:00 – 17:30
Sat, Sun & Public Holiday : Closed

Enquiries in English are available 24 hours a day, 7 days a week

Hotels and packages#:
0120-886-877

0120-886-877

Mon-Fri 09:00 - 17:30
Sat, Sun & Public Holiday : Closed

Baggage and other enquiries

# Hotel and Package Enquiries will be handled by Cathay Holidays Japan

Marco Polo Club

Hong Kong SAR

Green/ Silver/ Gold: 2747-5500
24 hours a day, 7 days a week

Diamond: 2747-3888
24 hours a day, 7 days a week

Worldwide toll-free *

Green/ Silver/ Gold: +800 2747-5500
Diamond: +800 2747-3888
24 hours a day, 7 days a week

* Depending on your service provider, rates may apply when calling from a mobile phone.

More details

Asia Miles

Hong Kong SAR

2747-3838

24 hours a day, 7 days a week

More details

FAQs

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