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Your reference is a combination of six to seven letters and numbers. You can find it on your itinerary receipt or ticket.

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Your e-ticket number has 10 digits, preceded by either '160' or '043'.

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The latest information to help you on your journey

Update to the Hong Kong Passenger Security Charge
Moving operations from Terminal 1B to 1A at Shanghai Hongqiao International Airport
Through-check to final destination

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Family name

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Booking reference E-ticket number

Booking reference

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Your reference is a combination of six to seven letters and numbers. You can find it on your itinerary receipt or ticket.

E-ticket number

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Your e-ticket number is 13-digit long.

Membership number / email

Marco Polo Club or Asia Miles member? Please use your membership number or username. Registered account holders should use their email address.

Password

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Travel advice

The latest information to help you on your journey

Update to the Hong Kong Passenger Security Charge
Moving operations from Terminal 1B to 1A at Shanghai Hongqiao International Airport
Through-check to final destination

See more travel advice

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passenger / cabin class

Passengers departing the UK, and aged 12 to 15, are exempted from the UK Air Passenger Duty (APD) Tax, effective 1 March 2016. We are currently updating our system to reflect this change. Passengers booking online can request an APD Tax refund by contacting the local reservations office or Global Contact Centres.

Booking of more than six passengers is currently not available online. Please contact your local reservations office.

Booking of more than four passengers is currently not available online. Please contact your local reservations office.

Class

First
Business
Premium Economy
Economy

CABIN CLASS Economy

Passenger(s)

If you’re travelling with infant(s) under two years of age, or your infant turns two during your trip, please contact your local reservations office.

Adults (12+)

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An adult travelling with children must be over 18 years of age. For ticket bookings of more than six passengers, please contact your local reservations office

Children (2 to 11)

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Each child passenger must be accompanied by an adult. For more information on bookings with children, please contact your local reservations office or view our guidelines for children travelling.

If you are booking travel for children who are travelling alone, please check the age restrictions set by the operating carrier prior to booking.

Infants (0 to 2)

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If you’re travelling with infant(s) under two years of age, or your infant turns two during your trip, please contact your local reservations office.

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guest(s) / Room(s)

Room 1

Adults (18+)

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An adult is classified as being 18 or over. All children must be accompanied by an adult guest. A maximum of 4 adults and 3 children may stay in one room.

Children (0-17)

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A child guest is classified as being 17 years old or under. All children must be accompanied by an adult guest. A maximum of 4 adults and 3 children may stay in one room.

Please add the ages of the children for this room:

Child 1

Child 2

Child 3

Room 2Remove

Adults (18+)

1 Tooltip about travelling as an adult. Press enter to expand.

An adult is classified as being 18 or over. All children must be accompanied by an adult guest. A maximum of 4 adults and 3 children may stay in one room.

Children (0-17)

0 Tooltip about travelling with children. Press enter to expand.

A child guest is classified as being 17 years old or under. All children must be accompanied by an adult guest. A maximum of 4 adults and 3 children may stay in one room.

Please add the ages of the children for this room:

Child 1

Child 2

Child 3

Room 3Remove

Adults (18+)

1 Tooltip about travelling as an adult. Press enter to expand.

An adult is classified as being 18 or over. All children must be accompanied by an adult guest. A maximum of 4 adults and 3 children may stay in one room.

Children (0-17)

0 Tooltip about travelling with children. Press enter to expand.

A child guest is classified as being 17 years old or under. All children must be accompanied by an adult guest. A maximum of 4 adults and 3 children may stay in one room.

Please add the ages of the children for this room:

Child 1

Child 2

Child 3

Room 4Remove

Adults (18+)

1 Tooltip about travelling as an adult. Press enter to expand.

An adult is classified as being 18 or over. All children must be accompanied by an adult guest. A maximum of 4 adults and 3 children may stay in one room.

Children (0-17)

0 Tooltip about travelling with children. Press enter to expand.

A child guest is classified as being 17 years old or under. All children must be accompanied by an adult guest. A maximum of 4 adults and 3 children may stay in one room.

Please add the ages of the children for this room:

Child 1

Child 2

Child 3

Room 5Remove

Adults (18+)

1 Tooltip about travelling as an adult. Press enter to expand.

An adult is classified as being 18 or over. All children must be accompanied by an adult guest. A maximum of 4 adults and 3 children may stay in one room.

Children (0-17)

0 Tooltip about travelling with children. Press enter to expand.

A child guest is classified as being 17 years old or under. All children must be accompanied by an adult guest. A maximum of 4 adults and 3 children may stay in one room.

Please add the ages of the children for this room:

Child 1

Child 2

Child 3

Room 6Remove

Adults (18+)

1 Tooltip about travelling as an adult. Press enter to expand.

An adult is classified as being 18 or over. All children must be accompanied by an adult guest. A maximum of 4 adults and 3 children may stay in one room.

Children (0-17)

0 Tooltip about travelling with children. Press enter to expand.

A child guest is classified as being 17 years old or under. All children must be accompanied by an adult guest. A maximum of 4 adults and 3 children may stay in one room.

Please add the ages of the children for this room:

Child 1

Child 2

Child 3

Room 7Remove

Adults (18+)

1 Tooltip about travelling as an adult. Press enter to expand.

An adult is classified as being 18 or over. All children must be accompanied by an adult guest. A maximum of 4 adults and 3 children may stay in one room.

Children (0-17)

0 Tooltip about travelling with children. Press enter to expand.

A child guest is classified as being 17 years old or under. All children must be accompanied by an adult guest. A maximum of 4 adults and 3 children may stay in one room.

Please add the ages of the children for this room:

Child 1

Child 2

Child 3

Room 8Remove

Adults (18+)

1 Tooltip about travelling as an adult. Press enter to expand.

An adult is classified as being 18 or over. All children must be accompanied by an adult guest. A maximum of 4 adults and 3 children may stay in one room.

Children (0-17)

0 Tooltip about travelling with children. Press enter to expand.

A child guest is classified as being 17 years old or under. All children must be accompanied by an adult guest. A maximum of 4 adults and 3 children may stay in one room.

Please add the ages of the children for this room:

Child 1

Child 2

Child 3

Booking of more than eight rooms is currently not available online. Please contact your local reservations office.

Total no. of Adults

Total. of Children

Total. of rooms

Remove room Add an additional room

Booking of more than eight rooms is currently not available online. Please contact your local reservations office.

nights

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CABIN CLASS

Class

First
Business
Premium Economy
Economy

Economy

Passenger(s) / Room(s)

Each infant passenger must be accompanied by an adult, and must be under two years old for the duration of the journey. To book a reservation for infants, please contact 0120-886-877.

Room 1Remove room

Adults (18+)

1 Tooltip about travelling as an adult. Press enter to expand.

An adult travelling with children must be over 18 years of age. For ticket bookings of more than nine passengers, please contact your local reservations office

Children (0 to 17) Children (2 to 17)

0 Tooltip about travelling with children. Press enter to expand.

Each child passenger must be accompanied by an adult.

If you are booking travel for children who are travelling alone, please check the age restrictions set by the operating carrier prior to booking.

Please add the ages of the children for this room:

Child 1

Child 2

Child 3

Child 4

Child 5

Child 6

Child 7

Child 8

Child 9

Child 10

Room 2Remove room

Adults (18+)

1 Tooltip about travelling as an adult. Press enter to expand.

An adult travelling with children must be over 18 years of age. For ticket bookings of more than nine passengers, please contact your local reservations office

Children (0 to 17) Children (2 to 17)

0 Tooltip about travelling with children. Press enter to expand.

Please add the ages of the children for this room:

Child 1

Child 2

Child 3

Child 4

Child 5

Child 6

Child 7

Child 8

Child 9

Child 10

Room 3Remove room

Adults (18+)

1 Tooltip about travelling as an adult. Press enter to expand.

An adult travelling with children must be over 18 years of age. For ticket bookings of more than nine passengers, please contact your local reservations office

Children (0 to 17) Children (2 to 17)

0 Tooltip about travelling with children. Press enter to expand.

Please add the ages of the children for this room:

Child 1

Child 2

Child 3

Child 4

Child 5

Child 6

Child 7

Child 8

Child 9

Child 10

Room 4Remove room

Adults (18+)

1 Tooltip about travelling as an adult. Press enter to expand.

An adult travelling with children must be over 18 years of age. For ticket bookings of more than nine passengers, please contact your local reservations office

Children (0 to 17) Children (2 to 17)

0 Tooltip about travelling with children. Press enter to expand.

Please add the ages of the children for this room:

Child 1

Child 2

Child 3

Child 4

Child 5

Child 6

Child 7

Child 8

Child 9

Child 10

Room 5Remove room

Adults (18+)

1 Tooltip about travelling as an adult. Press enter to expand.

An adult travelling with children must be over 18 years of age. For ticket bookings of more than nine passengers, please contact your local reservations office

Children (0 to 17) Children (2 to 17)

0 Tooltip about travelling with children. Press enter to expand.

Please add the ages of the children for this room:

Child 1

Child 2

Child 3

Child 4

Child 5

Child 6

Child 7

Child 8

Child 9

Child 10

Room 6Remove room

Adults (18+)

1 Tooltip about travelling as an adult. Press enter to expand.

An adult travelling with children must be over 18 years of age. For ticket bookings of more than nine passengers, please contact your local reservations office

Children (0 to 17) Children (2 to 17)

0 Tooltip about travelling with children. Press enter to expand.

Please add the ages of the children for this room:

Child 1

Child 2

Child 3

Child 4

Child 5

Child 6

Child 7

Child 8

Child 9

Child 10

Booking of more than six rooms is currently not available online. Please contact your local reservations office.

Booking of more than six passengers is currently not available online. Please contact your local reservations office.

Booking of more than nine passengers is currently not available online. Please contact your local reservations office.

Add an additional room

Booking of more than six rooms is currently not available online. Please contact your local reservations office.

Booking of more than six passengers is currently not available online. Please contact your local reservations office.

Booking of more than nine passengers is currently not available online. Please contact your local reservations office.

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