Contact us and FAQs
In light of the evolving COVID-19 situation, we’re experiencing very high calls volumes and are very sorry that the waiting times are therefore longer than normal. Get the info you're looking for right now by browsing our most frequently asked questions.
Chat with us
Start a conversation on LINE by clicking here or scanning the QR code below.
Call us
Japan
+81 (3) 4578 4132
+81 (3) 4578 4132
- English: 24 hours a day, 7 days a week
- Japanese: Mon-Fri 09:00 – 17:30
Sat, Sun & Public Holiday: Closed - Hotel and package enquiries will be answered by Cathay Holidays Japan on the above number.
- If you are calling from outside of Japan, an overseas charge may apply.
Other countries / regions
Select Countries / Regions
Our worldwide office
- All
- Argentina
- Australia
- Austria
- Bahrain
- Bangladesh
- Belgium
- Brazil
- Cambodia
- Canada
- Chile
- Chinese Mainland (China)
- Colombia
- Costa Rica
- Cyprus
- Denmark
- Ecuador
- France
- Germany
- Greece
- Hong Kong SAR (China)
- India
- Indonesia
- Ireland
- Israel
- Italy
- Japan
- Jordan
- Kuwait
- Macao SAR (China)
- Madagascar
- Malaysia
- Maldives
- Mexico
- Nepal
- Netherlands
- New Caledonia
- New Zealand
- Oman
- Pakistan
- Panama
- Peru
- Philippines
- Poland
- Qatar
- Russia
- Saudi Arabia
- Singapore
- South Africa
- South Korea
- Spain
- Sri Lanka
- Switzerland
- Taiwan China
- Thailand
- Ukraine
- United Arab Emirates
- United Kingdom
- United States
- Vietnam
- China - Mainland, Hong Kong, Macao, Taiwan regions
- Africa
- Americas
- Asia
- Australasia
- Europe
- Middle East
FAQs
Choose a topic below
