Contact us and FAQs
Looking for answers to your questions about travel since the COVID-19 outbreak? Find it here in our COVID-19 information centre.
Global Contact Centres
Japan
Flight enquiries:
0120 46 3838
0120 46 3838
From overseas and IP telephone:
+81 3 6746 1000
+81 3 6746 1000
Mon-Fri 09:00 – 17:30
Sat, Sun & Public Holiday : Closed
Enquiries in English are available 24 hours a day, 7 days a week
Hotels and packages#:
0120 886 877
0120 886 877
Mon-Fri 09:00 - 17:30
Sat, Sun & Public Holiday : Closed
# Hotel and Package Enquiries will be handled by Cathay Holidays Japan
Other countries / regions
- All
- Argentina
- Australia
- Austria
- Bahrain
- Bangladesh
- Belgium
- Bolivia
- Brazil
- Canada
- Chile
- Chinese mainland (China)
- Colombia
- Costa Rica
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- El Salvador
- France
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- Greece
- Guatemala
- Hong Kong SAR (China)
- India
- Indonesia
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- Japan
- Jordan
- Kuwait
- Madagascar
- Malaysia
- Maldives
- Mexico
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- Pakistan
- Panama
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- Philippines
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- Qatar
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- Taiwan China
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- United Kingdom
- United States
- Uruguay
- Venezuela
- Vietnam
- China - Mainland, Hong Kong, Macao, Taiwan regions
- Africa
- Americas
- Asia
- Australasia
- Europe
- Middle East
Marco Polo Club
Hong Kong SAR
Green/ Silver/ Gold: 2747 5500
24 hours a day, 7 days a week
Diamond: 2747 3888
24 hours a day, 7 days a week
Worldwide toll-free *
Green/ Silver/ Gold: +800 2747 5500
Diamond: +800 2747 3888
24 hours a day, 7 days a week
* Depending on your service provider, rates may apply when calling from a mobile phone.
FAQs
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