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Japan Reservations Hotline

Hotline0120-46-3838 (Flight enquiries フライトに関するお問い合わせ)
         0120-886-877
         (Hotels and packages ホテルとダイナミックパッケージ # )
- OR -

Office Hours:

Flight Enquiries:
0900 – 1730 (Monday – Saturday; closed on Sunday / Public Holidays)

Enquiries in English are available 24 hours a day, 7 days a week

Hotel and Package Enquiries#:
0900 - 1730 (Monday to Friday; Closed on Saturdays, Sundays and Public Holidays)

# Hotel and Package Enquiries will be handled by Cathay Pacific Holidays Japan

More details

Obtain Ticket Receipt

eTicket Receipt

For tickets purchased through our Customer Sales Center in Japan, our airport office in Japan (except Sapporo and Okinawa) or Cathay Pacific Website, receipts can be requested at tyo_receipt@cathaypacific.com. We cannot issue the receipt for the ticket which is purchased through travel agent. Please contact your travel agent directly.

Please provide the following information only (as we will not be able to handle other requests through this email) :

  • Your ticket number (i.e. 160-2345678901)
  • Your name as shown on the ticket (i.e.: Suzuki/Taro Mr)
  • Your email address where to send the receipt to

Your request be processed within the next 48 hours. If the details you have provided are incorrect, we will not be able to issue a receipt for you. 

Note: Receipts can only be issued for tickets purchased within Japan for departure from Japan or for tickets purchased via Cathay Pacific Website.

For more details, please see FAQ.