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Request a ticket refund

If you’d like to request a refund for tickets purchased directly from the Cathay Pacific website/mobile app, or if you have used your miles to redeem tickets, please complete this form. Note: your booking must be cancelled before you request a ticket refund.

Cathay members can also cancel their tickets free of charge within 24 hours through Manage Booking when they book directly on our website and mobile app. Visit here to learn more about 24-hour free cancellation.  

If you have purchased tickets through a travel agent, please contact your travel agent to request a refund.

If you used miles to upgrade your tickets or for other enquiries, please contact Customer Care.


All fields are required unless marked as optional

Requester's information

We will use this information to contact you about your refund request.

Passenger information*

Enter all details exactly as they appear in the passenger's passport.

#passengerSequence# passenger

We’ve received your ticket refund request.

Your request will be processed within seven business days

Kindly note: Refund/cancellation charges may apply, and some tickets are not eligible for refunds. Please refer to the terms of your original booking.