Please upgrade your web browser
You’re using a browser that we don’t support. To get the best experience using our site, we recommend you upgrade to a newer browser – please see our supported browsers list.

Contact us and FAQs

Looking for answers to your questions about travel since the COVID-19 outbreak? Find it here in our COVID-19 information centre.

Contact us

Customer Care

Ireland

Passenger Assistance:
1 800 812113 (toll free)
+353 17617381 (For calls from outside of Ireland, international charges will apply)

1 800 812113 (toll free)
+353 17617381 (For calls from outside of Ireland, international charges will apply)

Email: customerservice_ie@cathaypacific.com
Daily 0800-2000

Ireland Trade Support: +353 15621416 +353 15621416
Email: tradeservices_ie@cathaypacific.com
Monday-Friday 0900-1730

Baggage and other enquiries

Marco Polo Club

Hong Kong SAR

Green/ Silver/ Gold: 2747 5500
24 hours a day, 7 days a week

Diamond: 2747 3888
24 hours a day, 7 days a week

Worldwide toll-free *

Green/ Silver/ Gold: +800 2747 5500
Diamond: +800 2747 3888
24 hours a day, 7 days a week

* Depending on your service provider, rates may apply when calling from a mobile phone.

More details

Asia Miles

Hong Kong SAR

2747 3838

24 hours a day, 7 days a week

More details

FAQs

Choose a topic below