Request a ticket refund

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This is an internal refund form designed for CCD to submit refund requests.

Only tickets purchased through Cathay Pacific websites and CCD with payment by credit card are allowed to submit through this refund form.

Please be reminded to input remarks and cancel PNR before submit refund details.

All fields are required unless marked as optional

Requester's information

We will use this information to contact you about your refund request.

Requester's family name

Requester's given name

Requester's email address

Confirm email address

Passenger information*

Enter all details exactly as they appear in the passenger's passport.

Family name

Given name

E-ticket number

Ticket paid by cash (Please provide bank account details in the next section)

Full refund allowed (Authorized only)

Please select a full refund reason Please select a full refund reason

Remarks

Bank account details^#

^#Only ticket(s) that are paid by cash require bank account information

Bank name

Bank city

Swift code

Bank account number

Bank account holder full name

The ticket entered is not paid by cash

Application finds that the ticket has not been paid by cash. Please remove bank account information to avoid collecting unnecessary sensitive information from customers.

Last Updated:

Staff ID:

We’ve received your ticket refund request.

Your request will be processed within seven business days.

Kindly note: Refund/cancellation charges may apply, and some tickets are not eligible for refunds. Please refer to the terms of your original booking.

Submit a new request

Request a ticket refund

Requester's information

Passenger information*

#passengerSequence# passenger

Bank account details#

We’ve received your ticket refund request.

Bank account details^#