I only become a Cathay member after being insured under an Eligible Insurance Product, can my wellness journey still be elevated?
If you only became an Cathay member after becoming insured on eligible insurance or you did not enter your Cathay membership number at the time of product purchase, please send us an email at wellness-support@cathaypacific.com with the following details:
- Preferred contact email:
- Your Cathay membership number:
- Your Cathay membership first name:
- Your Cathay membership surname:
- Your eligible insurance policy number:
- Policy start date:
- Your first name (per policy details):
- Your surname (per policy details):
If you did not purchase your insurance policy directly (i.e., your insurance was purchased by another policy holder), please also provide us with the following additional information:
- The surname of the policy holder:
- The Cathay membership number of the policy holder:
Once we can confirm your details under an applicable eligible insurance product, we will either:
- Invite you to start your elevated wellness journey on the Cathay app (if you have yet to join); or
- Upgrade your existing wellness journey within 14 business days (if you are already signed up)
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How do I join the wellness journey?
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Who is eligible for the elevated wellness journey?
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When will my elevated wellness journey be downgraded?
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What is the health score?
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How can I improve my health score?
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When will my wellness journey be terminated?
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If I terminate my wellness journey, will this impact my credited Asia Miles?
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Are my data shared via the wellness journey protected?
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How can I terminate my participation in the wellness journey?
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If I am temporarily located outside Hong Kong, will I still be able to use the wellness journey?
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How do I swap a daily goal?
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Can I improve my health score by completing challenges?
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Can I join both daily goals and challenges?
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What happens when my daily goal and challenge are the same activity?
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When will I be rewarded after completing my challenge?
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How do I check the miles earned from challenges?
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Can I earn extra miles for challenges if I am an elevated wellness journey member?
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How can I check the challenges that I have completed?
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Can I join more than one challenge at the same time?
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What are the requirements for joining challenges?