How can I terminate my participation in the wellness journey?
You can cancel your participation and end your wellness journey at any time by sending us an email at wellness-support@cathaypacific.comOpen a new window with the subject 'Wellness Journey Termination' and the following details:
- Cathay membership number:
- Your first name (as registered on your Cathay account):
- Your surname (as registered on your Cathay account):
- Your phone number (as registered on your Cathay account):
- Reason for cancellation (optional):
Upon receiving your request, we will cancel your participation in the wellness journey within 14 business days. By terminating your wellness journey:
- All personal settings and all information and data gathered in relation to the wellness journey on the Asia Miles by Cathay App and the Member’s Cathay account will be deleted, including all progress made in relation to Activities, other than a 12 month retention of data as necessary.
- All synced connections between permitted tracking devices to a member’s Cathay account on the Asia Miles by Cathay app will be terminated. Members should disable all synchronisation from their permitted tracking devices with the Cathay account on the Asia Miles by Cathay app; and
- Any mileage credits earned in relation to my daily activities will be forfeited and waived (unless such activities were completed prior to the date of termination or deactivation).
Onboarding reward is only applicable to eligible new participants who have not previously joined the wellness journey within the past 12 months.
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How do I join the wellness journey?
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Who is eligible for the elevated wellness journey?
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When will my elevated wellness journey be downgraded?
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I only become a Cathay member after being insured under an Eligible Insurance Product, can my wellness journey still be elevated?
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What is the health score?
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How can I improve my health score?
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When will my wellness journey be terminated?
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If I terminate my wellness journey, will this impact my credited Asia Miles?
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Are my data shared via the wellness journey protected?
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If I am temporarily located outside Hong Kong, will I still be able to use the wellness journey?
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How do I swap a daily goal?
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Can I improve my health score by completing challenges?
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Can I join both daily goals and challenges?
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What happens when my daily goal and challenge are the same activity?
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When will I be rewarded after completing my challenge?
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How do I check the miles earned from challenges?
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Can I earn extra miles for challenges if I am an elevated wellness journey member?
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How can I check the challenges that I have completed?
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Can I join more than one challenge at the same time?
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What are the requirements for joining challenges?