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Google Fit trouble shooting

A) How Google Fit automatic activity tracking works

  • Your device collects your activity data (e.g. steps and active minutes) throughout the day.
  • Your device syncs periodically to the Google Fit app on your phone.
  • Your Google Fit app then syncs periodically to Google Fit’s cloud to back up your data and allows it to be accessible from the web and other apps you approve, such as the Cathay app.
  • When there is new activity in Google Fit’s cloud, the application retrieves it automatically and your progress towards daily goals and other eligible activities will increase.

Once new activity information is available in Google Fit’s cloud, it may take up to an hour for it to be retrieved by the Cathay app. You can see the last time Cathay app checked for new activity in any of your connected apps and devices by:

activity tracking step 1

Click on the "watch" icon on top right corner of the Dashboard.

activity tracking step 2

Click on your "Connected" device.

activity tracking step 3

View the recently synced activity.



B) Troubleshooting

If your device is not syncing to the Cathay app, you can try the following:

  • First, ensure that your device's operating system and the Cathay app are both up to date.
  • Next, try to manually trigger a sync of your device
  1. Ensure that data syncing for Google Fit is enabled.

    You can do this on your phone by navigating to: Settings > Accounts > Select your Google account being used for Google Fit > Account sync > Google Fit data. From there, you can confirm that data syncing is enabled for Google Fit or enable it if it is disabled.

    google fit data

  2. Manually trigger a sync of your Google Fit device from your Google Fit app. Please refer to this Android Help page for details.
  3. Manually trigger the Cathay app to check for new Google Fit activity by:

    troubleshoot step 1

    Click on the "watch" icon on top right corner of the Dashboard.

    troubleshoot step 2

    Click on your " Connected" device to check the Last synced time.

    troubleshoot step 3

    Click on the "sync" icon to collect the latest data.


C) Sync error

To disconnect:

Click on the "!" icon on top right corner of the Dashboard.

Click the device which shows “Sync fail”

Click “Disconnect”. Once the device is disconnected, then connect again

To connect again:
After disconnecting, Select the Cathay app > Wellness > Enter “wellness journey”> Click on the “watch” icon on top right and enter “Connect devices or apps” > select a device to connect > click “Connect” to proceed.