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Apple Health trouble shooting

A) How Apple Health automatic activity tracking works

  • You can sync an assortment of activity trackers and other health or wellbeing apps to the Apple Health app.
  • When there is new activity in the Apple Health app, the Cathay app automatically retrieves and tracks your progress against your wellness journey daily goals.

When the Cathay app is open, the latest activity from the Apple Health app will be retrieved. Additionally, your activity will be synced from the Apple Health app even when the application is not open. If the application is closed for a prolonged period of time, it is possible that the automated syncing process may stop. If you log out of the Cathay app, your activity from Apple Health will not sync. You can see the last time Cathay checked for new activity in any of your connected apps and devices by:

activity tracking step 1

Click on the "watch" icon on top right corner of the Dashboard.

activity tracking step 2

Click on your "Connected" device.

activity tracking step 3

View the recently synced activity.


B) Troubleshooting

If your device is not syncing to the Cathay app, you can try the following:

  • First, ensure that your iOS and your Cathay app are both up to date.
  • Next, manually trigger the Cathay app to check for new Apple Health activity:
    troubleshoot step 1

    Click on the "watch" icon on top right corner of the Dashboard.

    troubleshoot step 2

    Click on your " Connected" device to check the Last synced time.

    troubleshoot step 3

    Click on the "sync" icon to collect the latest data.

C) Sync error

To disconnect:

    Click the “!” icon  on top right corner of the Dashboard

    Click the device which shows “Sync fail”

    Click “Disconnect”. Once the device is disconnected, then connect again

To connect again:
After disconnecting, Select the Cathay app > Wellness > Enter “wellness journey”> Click on the “watch” icon on top right and enter “Connect devices or apps” > select a device to connect > click “Connect” to proceed.