Please upgrade your web browserYou’re using a browser that we don’t support. To get the best experience using our site, we recommend you upgrade to a newer browser – please see our supported browsers list.
Cathay for BusinessHelp and support
  • Flights overview

    Latest fares and offers
    Discover the best faresWeekly DiscoveryGlobal Student FareDomestic helper faresOnline booking bonus offers
    Book your flight
    Redeem with milesPay with Miles Plus CashStatus Points and Asia Miles calculatorWhere we flyFlight timetableTravel requirementsInspire your next journeyHold your fareDiscover the Greater Bay Area
    Manage your booking
    Online check-inManage bookingUpgrade your flight experienceBaggage informationLatest travel alertsCheck your flight statusDelays and cancellationsRebook and refund
    Flying with us
    Cabin classesInflight experienceLoungesAirport informationAircraft and fleetPassenger assistanceFly GreeneroneworldCodeshare journey with HK Express
  • Holidays overview

    Book your holidays
    Book Cathay’s pickBook a packageBook a stayBook an experienceRent a car
    Redeem your miles
    Redeem a stayRedeem a car
    Book selected "Flight + Hotel" packages for 2 persons from HKD4,099
    A family adventure with handpicked experiences in Asia
    Manage your trip
    Manage Expedia BookingManage redemption bookingManage Hertz bookingManage Cathay BookingFAQs
    Holidays inspiration
    Unforgettable travel and lifestyle experience Holidays inspiration Reasons to book with Cathay HolidaysTravel partners
  • Shopping overview

    Cathay Shop
    New arrivalsHomeFood and wine Travel & SportsDeals & OffersInspiration
    Meet Cathay's first retail space at Cityplaza
    Spend with Miles Plus Cash at Cathay Shop
    Shop and earn miles on Milesback
    Our shopping partners
    MilesbackRetail partners
  • Insurance overview

    Our insurance products
    HomeTravelMedicalMotorPersonal AccidentOthersView all products
    Our insurance strategic partners
    ChubbCigna HealthcareZurich Insurance
    Chance to win miles for flight tickets
    Zurich insurance protect your daily life
    Earn miles with Wellness
    Your wellness journeyOur wellness partners
    Latest offers & support
    Latest insurance offersLatest wellness offersWellness inspiration Make a claim
  • Dining overview

    Our restaurant partnersInspiration
  • Payment overview

    Standard Chartered Cathay MastercardExclusive offersStandard Chartered bankingOther Payment partnersInspiration
    Up to two Osaka round-trip tickets or miles reward
    Refer your friends and earn up to 100,000 miles
  • Membership overview

    Cathay membership
    Status PointsEarn and spend Asia MilesStatus benefitsInspiration
    Member account
    My accountMembership summaryLatest transactionsManage milesBenefits and rewardsUpdate profileChange redemption group
    Sign up
    Earn and spend Asia Miles
    • Sign in / uponeworld
    Please upgrade your web browserYou’re using a browser that we don’t support. To get the best experience using our site, we recommend you upgrade to a newer browser – please see our supported browsers list.
    Cathay Pacific
    Cathay for BusinessHelp and support
    About Miles rewards

    What should I do if I find incorrect entries or discrepancies associated with my account?

    Please ensure you regularly check your Asia Miles balance on the Asia Miles by Cathay app. If you find any incorrect entries or discrepancies, please email wellness-support@cathaypacific.com with information as below.

    Details of Missing Miles
    Please include:

    • Name
    • Membership no.
    • Total miles missing
    • Date(s) miles were earned
    • Relevant details or description
    • If your wellness journey is elevated (I.e. are you policy insured on a Cigna Cathay medical insurance product)
    • Any relevant screenshots (Optional)

    Related questions

    Select language and location
    Close