What delivery options can I choose?

We offer different delivery options including :

• Physical delivery (door-to-door, smart locker pickup service and self-pickup at SF-Express stores)
• In-store pickup at Cathay Shop - Cityplaza
• Email delivery (product or the e-voucher will be sent via email)
• Mail delivery (voucher or redemption letter will be sent by post)
• Inflight delivery (orders to be delivered on the same flight onboard)

Physical delivery

We offer worldwide shipping for most products. Simply select your desired product delivery location and we’ll let you know the availability in your country/region while browsing our catalogue.

Due to different restrictions and regulations, our international shipping may not be applicable to all products. Please note that you are required to pay all customer charges, postal clearance fees, import duties and taxes (including all associated handling and administrative fees charged by local customers or delivery service providers), that are not included at checkout.

Door-to-door (home/office address) – we are able to deliver your order to your doorstep, excluding PO Box addresses, and remote and restricted areas. For more details, please refer to ‘Collection and delivery details’ on the product details page.

Smart locker pickup service (Hong Kong SAR only) – our delivery partners offer lockers located all over Hong Kong, with most supporting 24/7 pick-up service.

Self-pickup at SF-Express stores (Hong Kong SAR only) – You may choose to pick up your products at SF-Express stores. Please refer to the checkout page for the network points.

In-store pickup (Hong Kong SAR only)

We offer in-store pickup for a range of products at Cathay Shop – Cityplaza.

Cathay Shop – Cityplaza
Shop 233, 2/F, Cityplaza, 18 Taikoo Shing Road, Taikoo Shing, Hong Kong SAR
11.00am to 9.00pm, daily

An order confirmation will be sent to your registered email address following an e-voucher in a separate email for collection.

Present the e-voucher code on your mobile device or email print-out in A4 and your membership card (either digital or physical format) to collect your items.

Email/voucher/letter delivery

If your order will be delivered via email or involves e-vouchers

An order confirmation email will be sent to your registered email address. The e-voucher, which will contain a QR code, bar code, URL hyperlink, passcode or such other code(s) and an order reference number, will be sent either together or separately for products provided by Cathay Pacific, Cathay Pacific Holidays or Asia Miles, and separately for products provided by merchant partners.

If the voucher is for a physical service, such as dining, service or product collection, you will need to follow the instructions on the voucher to make your appointment ahead of time or arrange a timeslot with our merchant partner for pickup. For some orders, you may be required to visit a dedicated URL hyperlink/partner’s website to proceed. Please follow the instructions on the e-voucher to complete the process.

If you order any products or services involving a physical redemption letter

An order confirmation email will be sent to your registered email address. The physical redemption letter will be mailed out to your designated address within the delivery period – normal mailing lead-time with mailing addresses in Hong Kong is approximately ten working days and up to three weeks for mailing addresses outside of Hong Kong, or as stated in the product detail page. The actual delivery time will depend on the postal service and delivery location.

Inflight delivery

Inflight delivery is only available for certain products on selected flight routes. If inflight delivery is available for a product on your flight, it will be indicated as a delivery option on the product page on Cathay Shop. You may only select inflight delivery for the flight that you are onboard at the time of purchase.

After a successful inflight purchase online, the items will be delivered to your seat after meal service and before landing. You will be asked to show the QR code on the order summary page or by visiting Your orders after signing into your account on our website.

Please ensure the quantity and nature of any items you purchase comply with the regulation of the landing airport of transit or arrival. If your order consists of liquids, aerosols and gels (LAG) products, our cabin crew will pack your items in a sealed tamper-evident (TE) bag with the proof of purchase clearly displayed where LAG restrictions apply.  If not done, your order may need to be cancelled due to the local restriction. For more details, please refer to our page of Controlled and banned items.

Please note that due to various reasons, we may not be able to guarantee inflight delivery for your order. You’ll only be charged after you have received your items, while incomplete orders will be automatically cancelled after your flight with an email notification.