Login IDs & passwords
There are two IDs related to Corporate Travel Solutions: (1) Corporate Group ID; and (2) Travel Manager ID.
The Corporate Group ID/password should be given to travellers when they register for the first time. This will allow the system to identify which company they work for, and attach them to the appropriate Corporate Travel Solutions account/company.
Each traveller will have their own individual membership number – however they are not specifically related to Corporate Travel Solutions. In other words, when the traveller leaves the Corporate Travel Solutions company, his/her membership number will be detached from the Corporate Travel Solutions account, however he/she can continue using that membership to accrue miles and enjoy eligible benefits as an individual traveller.
- The Travel Manager ID/password should be kept confidential, as only the Travel Manager should have access to details of the account, and make changes to their Corporate Travel Solutions accounts.
Having different IDs and passwords allows for different levels of accessibility ensuring confidential information can only be viewed by the appropriate personnel.
Below is an illustrated explanation of the ID structure of Corporate Travel Solutions.
Only your company’s Travel Manager will have the administrative right to change the password for your Corporate Group ID. Please refer to the “Travel Manager” section in this FAQ for more information.
The representative will be requested to enter his or her Travel Manager ID during registration. Once accepted by the system, the Travel Manager ID cannot be changed.
The Travel Manager may click on the “Forgot ID or Password” link, and follow the instructions to retrieve his or her ID or password.
Yes, the Travel Manager can change his or her password by using Travel Manager Functions. Simply log in as a Travel Manager and select the required link.
The Travel Manager can try to enter his or her password three times. If he or she fails to enter the correct password three consecutive times, his or her account will be temporarily locked.
The correct password will then be sent to his or her registered email address.