Please upgrade your web browser
You’re using a browser that we don’t support. To get the best experience using our site, we recommend you upgrade to a newer browser – please see our supported browsers list.

Contact us and FAQs

In light of the evolving COVID-19 situation, we’re experiencing very high calls volumes and are very sorry that the waiting times are therefore longer than normal. Get the info you're looking for right now by browsing our most frequently asked questions.

Contact us via WhatsApp at +852 2747 2747

Contact us

Customer Care

Vietnam

Reservations hotline:
+84 28 3822 3203

+84 28 3822 3203

Mon-Fri 08:30 – 16:30
Sat, Sun & Public holidays closed

From overseas countries:
+852 2747 3333 (overseas charge may apply)

+852 2747 3333 (overseas charge may apply)

24 hours a day, 7 days a week

Baggage and other enquiries

Marco Polo Club

Hong Kong SAR

Green/ Silver/ Gold: 2747 5500
24 hours a day, 7 days a week

Diamond: 2747 3888
24 hours a day, 7 days a week

Worldwide toll-free *

Green/ Silver/ Gold: +800 2747 5500
Diamond: +800 2747 3888
24 hours a day, 7 days a week

* Depending on your service provider, rates may apply when calling from a mobile phone.

More details

Asia Miles

Hong Kong SAR

2747 3838

24 hours a day, 7 days a week

More details

FAQs

Choose a topic below