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Contact us and FAQs

Looking for answers to your questions about travel since the COVID-19 outbreak? Find it here in our COVID-19 information centre.

Contact us

Global Contact Centres

Vietnam

Reservations hotline:
+84 906637995 / +84 906856955
+84 906619509 / +84 906720157

+84 906637995 / +84 906856955
+84 906619509 / +84 906720157

Mon-Fri 08:30 – 16:30
Sat, Sun & Public holidays closed

From overseas countries:
+852 2747 3333 (overseas charge may apply)

+852 2747 3333 (overseas charge may apply)

24 hours a day, 7 days a week

Baggage and other enquiries

Other countries / regions

Marco Polo Club

Hong Kong SAR

Green/ Silver/ Gold: 2747 5500
24 hours a day, 7 days a week

Diamond: 2747 3888
24 hours a day, 7 days a week

Worldwide toll-free *

Green/ Silver/ Gold: +800 2747 5500
Diamond: +800 2747 3888
24 hours a day, 7 days a week

* Depending on your service provider, rates may apply when calling from a mobile phone.

More details

Asia Miles

Hong Kong SAR

2747 3838

24 hours a day, 7 days a week

More details

FAQs

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