Services for elderly passengers
When you travel from Hong Kong International Airport, we have a special check-in counter in Area C of the Check-in Hall to minimise your waiting time. If you’re departing from airports other than Hong Kong, please contact our ground staff at the check-in counter for assistance.
Mobility aids storage
We allow passengers to bring certain types of mobility aids such as canes, crutches, and walkers on board the aircraft, provided they can be safely stowed within the cabin.