Coronavirus (COVID-19) FAQs
Manage your booking
Changing your ticket
If you’ve purchased your ticket through a travel agent – you must go back to that travel agent to process any refunds or changes. We are unable to change these bookings on cathaypacific.com or at our Customer Care.
Ticket cancellations and refunds
If you’re holding a partially-used Cathay Pacific ticket, we will refund the part of your journey that has not been flown.
If you’ve booked with us on cathaypacific.com, mobile app or through Contact Centre, please request your refund through Manage booking. Otherwise please contact your travel agent.
- Cash and bank transfer: 20 calendar days*
- Other forms of payment: 7 working days*
* Please note the time required for the actual refund to reach your account will depend on individual banks and payment service providers. The above guidelines do not apply to special refunds involving service on other airlines.
Please note that flight certificates are not available for customers whose trips have been disrupted by coronavirus-related travel restrictions.
If you have private travel insurance and need to make an expense claim, you may use our travel restriction page or email notification as a reference for your insurance claim.