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Customer support and self-service

Find a range of popular customer self-service options as well as helpful contact information.

General enquiries

Global Contact Centres

United States

US Centralized Reservations Number:
1 (800) 233-2742

1 (800) 233-2742

Mon-Fri 06:00 - 17:30 PST
Sat 06:00 - 16:00 PST
Sun & Public Holiday: Closed

Baggage and other enquires

Using a TTY/TDD device (for hearing impaired only):
1 (877) 609-2233 (Toll Free)

Additional Toll Free numbers:
Asia Miles members: 1 (866) 892-2598
Marco Polo Green, Silver, Gold members: 1 (855) 781-7104
Marco Polo Diamond members: 1 (855) 449-7488

Other countries / regions

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Marco Polo Club

Hong Kong SAR

Green/ Silver/ Gold: 2747-5500
24 hours a day, 7 days a week
Green/ Silver/ Gold (Mandarin): 800 938088
08:00 - 23:00, Monday to Saturday, including public holidays
Diamond: 2747-3888
24 hours a day, 7 days a week

Worldwide toll-free

Green/ Silver/ Gold: +800 2747-5500
Diamond: +800 2747-3888
24 hours a day, 7 days a week

More details

Asia Miles

Hong Kong SAR

2747-3838
800 938038 (Mandarin service)

24 hours a day, 7 days a week

More details