Please upgrade your web browser
You’re using a browser that we don’t support. To get the best experience using our site, we recommend you upgrade to a newer browser – please see our supported browsers list.

Wi-Fi

If you have any questions, please contact our Customer Care.

Please note the following:

  • Wi-Fi is unavailable over the northern polar region (common on flights to North America).
  • Wi-Fi is generally not available until the aircraft has taken off nor is it available during landing.
  • If a passenger is disconnected this may be because of a beam switch; please wait and try again later.