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Request a ticket refund

If you’d like to request a refund for tickets purchased directly from the Cathay Pacific website or mobile app, or if you have used your miles to redeem tickets, please complete this form. Note: your booking must be cancelled before you request a ticket refund.

If you have purchased tickets through a travel agent, please contact your travel agent to request a refund.

If you used miles to upgrade your tickets or for other enquiries, please contact Customer Care.

24-hour free cancellation

Cathay members who booked directly on our website or mobile app must cancel and request their refund through Manage Booking within 24 hours. Visit our 24-hour free cancellation page to learn more.  

 

All fields are required unless marked as optional

Requester's information

We will use this information to contact you about your refund request.

Passenger information*

Enter all details exactly as they appear in the passenger's passport.

#passengerSequence# passenger

We’ve received your ticket refund request.


Your request will be processed within seven business days

Kindly note: Refund/cancellation charges may apply, and some tickets are not eligible for refunds. Please refer to the terms of your original booking.