Within what range of time can I cancel a reservation without a penalty?
Notwithstanding any contrary booking terms and conditions and/or fare rules, for online bookings made via our US website, and seven days before departure, you may cancel the paid reservations within 24 hours after booking creation date for a full refund. To request a full refund, please contact our Global Contact Centre – this process cannot be completed on our online refund platform.
The seven-day refund policy of the Taiwan Consumer Protection Act does not apply to bookings made with an international airline company. For ticket changes, cancellation and refunds, customers should refer to the terms and conditions and/or fare rules of each booking.
More about cancel your flight and refund
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How can I request for cancellation and refund?
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Can I get a refund from a partially used ticket?
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How long will my refund take for booking changes made online?
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Where can I seek assistance when I have problems on changing the bookings?
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How long would it take to get the refund if I cancel my fully unused or partially used ticket?