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Complaints, Compliments, Enquiries and Suggestions

We aim to deliver the very best experience to all our customers. Your feedback is very important to us, as it helps us identify areas for improvement. We appreciate your input and look forward to hearing from you.

Feedback Form

We can review your comments faster if you use the feedback form above. However, if you prefer, you may fax us or write to us using the contact details below:



(852) 2596 0825


Cathay Pacific Airways Limited
Customer Relations Department
5/F, South Tower, Cathay Pacific City, 8 Scenic Road
Hong Kong International Airport
Lantau Island, Hong Kong