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Customer support and self-service

Find a range of popular customer self-service options as well as helpful contact information.

General enquiries

Global Contact Centres

United Kingdom

Passenger Assistance:
0800 917 8260 (UK contact number – free phone)
0044 2037881799 (For calls from outside of the UK, international charges will apply. Please use this number for web based calls)

0800 917 8260 (UK contact number – free phone)
0044 2037881799 (For calls from outside of the UK, international charges will apply. Please use this number for web based calls)

Daily 08:00 - 20:00

UK Trade Support:
020 8834 8866

020 8834 8866

Mon-Fri 09:00 - 17:30

Hotel and Package Enquiries:
020 3901 0540

020 3901 0540

Mon-Fri 09:00 - 17:00

Baggage and other enquires

Special Services including Medical Cases and Limousine
020 8834 8875
Monday-Friday 0900-1730

Email address for passenger assistance, special services and UK trade support
Email: uksales@cathaypacific.com

Other countries / regions

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Marco Polo Club

Hong Kong

Green/ Silver/ Gold: 2747-5500
24 hours a day, 7 days a week
Green/ Silver/ Gold (Mandarin): 800 938088
08:00 - 23:00, Monday to Saturday, including public holidays

Diamond: 2747-3888
24 hours a day, 7 days a week

Worldwide toll-free

Green/ Silver/ Gold: +800 2747-5500
Diamond: +800 2747-3888
24 hours a day, 7 days a week

More details

Asia Miles

Hong Kong

2747-3838
800 938038 (Mandarin service)

24 hours a day, 7 days a week

More details