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Contact us and FAQs

We’re experiencing very high calls volumes

We’re experiencing very high calls volumes

In light of the evolving COVID-19 situation, we’re experiencing very high calls volumes and are very sorry that the waiting times are therefore longer than normal. If you are not travelling in the next 72 hours, please do not call our contact centres – our agents are prioritising travellers with immediate itineraries.

If you’ve got a question about your booking, please read our page for refunds and ticket changes before calling our contact centre. Our contact centre agents are following the same guidelines for refunds and charges. For other frequently asked questions, please visit our coronavirus information centre.

If you’ve booked through a travel agent or a third-party website, please contact them directly for changes, as we’re not able to change these bookings through our contact centres.

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Contact us

Global Contact Centres

United Kingdom

Passenger Assistance:
0800 917 8260 (UK contact number – free phone)
0044 2037881799 (For calls from outside of the UK, international charges will apply. Please use this number for web based calls)

0800 917 8260 (UK contact number – free phone)
0044 2037881799 (For calls from outside of the UK, international charges will apply. Please use this number for web based calls)

Mon-Sun 08:00 - 20:00
Email: customerservice_uk@cathaypacific.com

UK Trade Support:
08009178264

08009178264

Mon-Fri 09:00 - 17:30
Sat, Sun & Public Holiday: Closed
Email: tradeservices_uk@cathaypacific.com

Hotel and Package Enquiries:
020 3901 0540

020 3901 0540

Mon-Fri 09:00 - 17:00
Sat, Sun & Public Holiday: Closed

Baggage and other enquiries

Other countries / regions

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Marco Polo Club

Hong Kong SAR

Green/ Silver/ Gold: 2747-5500
24 hours a day, 7 days a week

Diamond: 2747-3888
24 hours a day, 7 days a week

Worldwide toll-free

Green/ Silver/ Gold: +800 2747-5500
Diamond: +800 2747-3888
24 hours a day, 7 days a week

More details

Asia Miles

Hong Kong SAR

2747-3838

24 hours a day, 7 days a week

More details