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Customer support and self-service

Find a range of popular customer self-service options as well as helpful contact information.

General enquiries

Global Contact Centres

United Kingdom

Passenger Assistance:
0800 917 8260 (UK contact number – free phone)
0044 2037881799 (For calls from outside of the UK, international charges will apply. Please use this number for web based calls)

0800 917 8260 (UK contact number – free phone)
0044 2037881799 (For calls from outside of the UK, international charges will apply. Please use this number for web based calls)

Mon-Sun 08:00 - 20:00
Email: customerservice_uk@cathaypacific.com

UK Trade Support:
08009178264

08009178264

Mon-Fri 09:00 - 17:30
Sat, Sun & Public Holiday: Closed
Email: tradeservices_uk@cathaypacific.com

Hotel and Package Enquiries:
020 3901 0540

020 3901 0540

Mon-Fri 09:00 - 17:00
Sat, Sun & Public Holiday: Closed

Baggage and other enquires

Other countries / regions

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Marco Polo Club

Hong Kong SAR

Green/ Silver/ Gold: 2747-5500
24 hours a day, 7 days a week
Green/ Silver/ Gold (Mandarin): 800 938088
08:00 - 23:00, Monday to Saturday, including public holidays
Diamond: 2747-3888
24 hours a day, 7 days a week

Worldwide toll-free

Green/ Silver/ Gold: +800 2747-5500
Diamond: +800 2747-3888
24 hours a day, 7 days a week

More details

Asia Miles

Hong Kong SAR

2747-3838
800 938038 (Mandarin service)

24 hours a day, 7 days a week

More details