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Contact us and FAQs

Contact us via WhatsApp at +852 2747 2747

Looking for answers to your questions about travel since the COVID-19 outbreak? Find it here in our COVID-19 information centre.

Contact us

Customer Care

United Kingdom

Passenger Assistance:
0800 917 8260 (UK contact number – free phone)
0044 2037881799 (For calls from outside of the UK, international charges will apply. Please use this number for web based calls)

0800 917 8260 (UK contact number – free phone)
0044 2037881799 (For calls from outside of the UK, international charges will apply. Please use this number for web based calls)

Mon-Sun 08:00 - 20:00

UK Trade Support:
08009178264

08009178264

Mon-Fri 09:00 - 17:30
Sat, Sun & Public Holiday: Closed
Email: tradeservices_uk@cathaypacific.com

Hotel and Package Enquiries:
020 3901 0540

020 3901 0540

Mon-Fri 09:00 - 17:00
Sat, Sun & Public Holiday: Closed

Baggage and other enquiries

Marco Polo Club

Hong Kong SAR

Green/ Silver/ Gold: 2747 5500
24 hours a day, 7 days a week

Diamond: 2747 3888
24 hours a day, 7 days a week

Worldwide toll-free *

Green/ Silver/ Gold: +800 2747 5500
Diamond: +800 2747 3888
24 hours a day, 7 days a week

* Depending on your service provider, rates may apply when calling from a mobile phone.

More details

Asia Miles

Hong Kong SAR

2747 3838

24 hours a day, 7 days a week

More details

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