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Complaints, compliments and suggestions

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If you need any assistance with your baggage or upcoming trip, please click on the options below for advice and quick self-servicing.

Feedback form

Your feedback is very important to us and is always considered when we review or improve our services. Share with us your experience with our flight and services.

Simply submit your feedback below or if you prefer, contact us via email

Please note that we are only able to handle feedback from our customers or their authorised representatives, in order to ensure data privacy compliance.

All fields are required unless marked as optional.

Note: An Online Dispute Resolution (ODR) platform has been set up by the European Commission: which provides easy access to alternative dispute resolution (ADR).

Please note Cathay Pacific Airways is not currently subscribed to an approved ADR scheme, nor are we obliged to do so, and therefore neither the ODR platform nor any approved ADR providers will be able to accept your complaint.

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Feedback details

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Thank you for contacting Cathay Pacific. Your feedback has been successfully recorded in our system.  You will be receiving an acknowledgement message at the email address you provided, through which supporting documents or attachments can be submitted.