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Digital Experience

Simpler. Easier. Better.

An intuitive digital experience from Cathay, designed around you.

                                              

Book easily – with all the information you need

You’ll find the latest information about where we’re flying, what restrictions are in place, and what you need to know to travel – all in our intuitive booking platform. And with our flexible ticketing policies, you can book your flight with greater peace of mind.

Chat with us, anytime

We've introduced 24/7 online support to get you the answers when you need them. With live chat on our website and dedicated agents on our social platforms, we're here to help with everything from flight status to seat upgrades, additional baggage allowance to redeeming Asia Miles and more. And if there’s a disruption to your flight, our virtual assistant, Vera, can help you select a new flight in just a few taps.

 

Prefer to call? We’ve consolidated our service lines in Hong Kong into a single contact number, so it’s easy to get in touch. 

 

*Available in certain markets 

Choose your meal before you fly

When you travel with us in Business and First, you can reserve your favourite meal long before you step onboard.

 

Simply log in to Manage Booking to browse our menus. Plan your perfect meal from 10 days before you fly – and change your mind as many times as you like up to 24 hours prior to boarding.

Check in, chill out

With Fly Ready*, you can upload your COVID-19 test results and other important health documents for verification before you arrive at the airport. It makes check-in all the more simple, seamless and straightforward – and gives you more time to relax before your flight to Hong Kong.

 

*Fly Ready is available on flights to Hong Kong from select destinations. 

Contactless boarding

To safeguard your wellbeing and ours, we’re striving for minimal contact during check-in and boarding.

 

Hong Kong International Airport’s e-Boarding Gates use biometric technology to scan your face, which means that boarding your next flight is a completely contactless experience.

Stay connected in the air

It’s easy to stay in touch when you fly with us. We offer high-speed Wi-Fi on all of our Airbus A350 and A321neo aircraft, and we are progressively rolling out Wi-Fi on our Boeing 777 and Airbus A330 fleet. You can use your Cathay Pacific account to sign in, and Wi-Fi passes can be stored in your Apple Wallet for easy reference when swapping between devices.

 

Browse the internet, chat with friends or catch up on news around the globe – so you can land informed and in touch.