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Contact us and FAQs

In light of the evolving COVID-19 situation, we’re experiencing very high calls volumes and are very sorry that the waiting times are therefore longer than normal. Get the info you're looking for right now by browsing our most frequently asked questions.

Contact us via WhatsApp at +852 2747 2747

Contact us

Customer Care

Belgium

Passenger assistance:
From Belgium: +32 2 620 8023
From Luxembourg: +352 2 730 0178

From Belgium: +32 2 620 8023
From Luxembourg: +352 2 730 0178

Mon-Sun 08:00 - 19:00

For travel agents:
From Belgium: +32 80081872
From Luxembourg: +352 800 40198

From Belgium: +32 80081872
From Luxembourg: +352 800 40198

Mon-Fri 09:00 - 18:00
Sat, Sun & Public Holiday: Closed

E-mail: tradeservices_benelux@cathaypacific.com

Baggage and other enquiries

Questions about hotels and packages#
Daily, 09:00 - 17:00

# For your hotel and package questions, service will be provided by Cathay Pacific Holidays Netherlands BV

Marco Polo Club

Hong Kong SAR

Green/ Silver/ Gold: 2747 5500
24 hours a day, 7 days a week

Diamond: 2747 3888
24 hours a day, 7 days a week

Worldwide toll-free *

Green/ Silver/ Gold: +800 2747 5500
Diamond: +800 2747 3888
24 hours a day, 7 days a week

* Depending on your service provider, rates may apply when calling from a mobile phone.

More details

Asia Miles

Hong Kong SAR

2747 3838

24 hours a day, 7 days a week

More details

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