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Contact us and FAQs

Looking for answers to your questions about travel since the COVID-19 outbreak? Find it here in our COVID-19 information centre.

Contact us

Customer Care

Belgium

Passenger Assistance:
From Belgium: 0800 81871
From Luxembourg: 00352 800 85 170
From other countries: +31 (0) 707 709 574

From Belgium: 0800 81871
From Luxembourg: 00352 800 85 170
From other countries: +31 (0) 707 709 574

Mon-Sun 08:00 - 20:00

Trade Support:
From Belgium: 0800 81872

From Belgium: 0800 81872

Mon-Fri 09:00 - 18:00
Sat, Sun & Public Holiday: Closed

E-mail: tradeservices_benelux@cathaypacific.com

Baggage and other enquiries

Questions about hotels and packages#
Daily, 09:00 - 17:00h.

# For your hotel and package questions, service will be provided by Cathay Pacific Holidays Netherlands BV

Marco Polo Club

Hong Kong SAR

Green/ Silver/ Gold: 2747 5500
24 hours a day, 7 days a week

Diamond: 2747 3888
24 hours a day, 7 days a week

Worldwide toll-free *

Green/ Silver/ Gold: +800 2747 5500
Diamond: +800 2747 3888
24 hours a day, 7 days a week

* Depending on your service provider, rates may apply when calling from a mobile phone.

More details

Asia Miles

Hong Kong SAR

2747 3838

24 hours a day, 7 days a week

More details

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