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Payment and ticket delivery

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How do I request for a receipt?

For tickets purchased through our call centre in Japan, our airport office in Japan (except Sapporo and Okinawa) or Cathay Pacific Website, receipts can be requested at tyo_receipt@cathaypacific.com. We cannot issue the receipt for the ticket which is purchased through travel agent. Please contact your travel agent directly.

Please provide the following information only (as we will not be able to handle other requests through this email):

  • Your ticket number (i.e. 160-2345678901)
  • Your name as shown on the ticket (i.e.: Suzuki/Taro Mr)
  • Your email address where to send the receipt to

Your request be processed within the next 48 hours. If the details you have provided are incorrect, we will not be able to issue a receipt for you. 

Note: Receipts can only be issued for tickets purchased within Japan for departure from Japan or for tickets purchased via Cathay Pacific Website.