1. What are the different IDs and passwords related to Corporate Travel Solutions? What are their functions?
There are two IDs related to Corporate Travel Solutions: (1) the Corporate Group ID and (2) the Travel Manager ID.
The Corporate Group ID and password should be given to travellers when they register for the first time. This will allow the system to identify which company they work for, and associate them with the appropriate company Corporate Travel Solutions account.
Each Traveller will have their own individual membership number – however they are not specifically related to Corporate Travel Solutions. In other words, when the Traveller leaves the Corporate Travel Solutions company, his or her membership number will no longer be associated with the Corporate Travel Solutions account. However, he or she can continue using their membership number to accrue miles and enjoy eligible benefits as an individual traveller.
The Travel Manager ID and password should be kept confidential, as only the Travel Manager should have access to details of the account and have the right to make changes to their Corporate Travel Solutions account.
2. Why are there so many different kinds of IDs and passwords?
Having different IDs and passwords allows for different levels of accessibility ensuring confidential information can only be viewed by the appropriate personnel.
Below is an illustrated explanation of the ID structure of Corporate Travel Solutions.
3. Can a Corporate Travel Solutions account change its Corporate Group ID?
The Corporate Group ID is generated by the system and cannot be changed once it has been assigned.
4. How can I change the password of my Corporate Group ID?
Only your company’s Travel Manager will have the administrative right to change the password for your Corporate Group ID. Please refer to the “Travel Manager” section in this FAQ for more information.
5. Can the Travel Manager change his or her Travel Manager ID?
The representative will be requested to enter his or her Travel Manager ID during registration. Once accepted by the system, the Travel Manager ID cannot be changed.
6. If the Travel Manager forgets his or her ID or password, how can it be retrieved?
The Travel Manager may click on the “Forgot ID or Password” link, and follow the instructions to retrieve his or her ID or password.
7. Can the Travel Manager change his or her password?
Yes, the Travel Manager can change his or her password by using Travel Manager Functions. Simply log in as a Travel Manager and select the required link.
8. What happens if the Travel Manager enters an incorrect password?
The Travel Manager can try to enter his or her password three times. If he or she fails to enter the correct password three consecutive times, his or her account will be temporarily locked.
The correct password will then be sent to his or her registered email address.