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Medical assistance

If you need to bring medical equipment for your travels, please read the requirements on packing and usage to meet your medical needs. 

Before you fly

You should contact our local reservations office or your preferred travel agent at least 48 hours in advance of your flight to let them know any special medical requirements you may have.


Stretchers will be provided upon request and subject to availability. Please contact our reservations office 48 hours prior to scheduled departure time of your flight for arrangement.

Medical clearance

Passengers are recommended to complete a MEDA form and submit to your local reservation office at least 48 hours before the scheduled departure time of your flight. Please keep the original MEDA form and bring it with you on your trip.

Advice for passengers

  • If you’re travelling on a stretcher, it is highly recommended to ask someone you trust to accompany you for extra assistance, especially in the event of an emergency
  • Advance notice of any medical equipment used inflight is required

Additional fees and charges

Additional fee is applied for stretcher service. Please contact our reservations office to obtain specific pricing information for your flight.

Our charges do not include:

  • Ambulance, hospitalization, and other ground expense
  • The ticket(s) and expenses of your escort