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Contact us and FAQs

Looking for answers to your questions about travel since the COVID-19 outbreak? Find it here in our COVID-19 information centre.

Contact us

Global Contact Centres

South Africa

Passenger (local toll-free):
(080) 061 1206

(080) 061 1206

Mon-Sun 08:00 - 20:00
Email: customerservice_southafrica@cathaypacific.com

Travel Agency (local toll-free):
(080) 061 1208

(080) 061 1208

Mon-Sun 08:00 - 20:00
Email: tradeservices_southafrica@cathaypacific.com

Hotels and Packages (local toll-free):
+27 800 608 060

+27 800 608 060

Mon-Fri 08:00 - 16:30
Sat, Sun & Public Holiday: Closed

From oversea countries:
+27 214 277 999

+27 214 277 999

(overseas charge may apply)

Baggage and other enquiries

Other countries / regions

Marco Polo Club

Hong Kong SAR

Green/ Silver/ Gold: 2747 5500
24 hours a day, 7 days a week

Diamond: 2747 3888
24 hours a day, 7 days a week

Worldwide toll-free *

Green/ Silver/ Gold: +800 2747 5500
Diamond: +800 2747 3888
24 hours a day, 7 days a week

* Depending on your service provider, rates may apply when calling from a mobile phone.

More details

Asia Miles

Hong Kong SAR

2747 3838

24 hours a day, 7 days a week

More details

FAQs

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