Signing into cathaypacific.com
If you are a member, you can use your mobile number / membership number / username and password to access your account page.
Troubleshooting sign-in problems
If you’re having trouble signing in, make sure that cookies are enabled in your browser – you can check this in your browser’s privacy settings. For further help, refer to our ‘How to enable browser features’ guidelines and the below solutions.
Please check your trash or junk email folder if you cannot see the reset password link email in your inbox. If it is not there, it is possible that our communications are being blocked by your email service provider.
Please add the following email address to your ‘Safe sender list’ before you request the password reset link again.
If you’re unable to sign in, make sure you're logged in to the social account that’s linked to your membership account.
Also ensure your browser allows popups – a window will either prompt you to sign in, or sign you in automatically if you're already logged into your social account.