Why can’t I access Wi-Fi when the aircraft is below 10,000 feet?
This limitation is due to local government regulations. However, Wi-Fi is available in the aircraft while on the ground in some countries.
More about Wi-Fi
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How do I get online?
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What can I do to improve my Wi-Fi experience inflight?
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What happens when I do not see the Wi-Fi home page?
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How long is the Wi-Fi available for?
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How long will my session last?
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Should I be able to access Wi-Fi at any time during the flight?
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Can I switch internet access between devices, or use it simultaneously on more than one device?
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Do I need to enable cookies to use Wi-Fi?
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Can I send and receive text messages using Wi-Fi?
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Can I make calls via messaging apps (e.g. Skype, FaceTime) on Wi-Fi?
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Can I steam videos using my Wi-Fi service?
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Why can’t I access certain content and/or websites?
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Is the inflight Wi-Fi service secure?
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What aircraft are currently equipped with Wi-Fi?
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What payment methods are accepted for Wi-Fi passes?
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How can I get a receipt for my purchase?
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What happens if I get disconnected?
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I forgot my password. What can I do to log back into Wi-Fi?
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How can I save my login details, and do I need them for future flights?
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What prevents an internet connection from being established?
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How can VPN connection issues be resolved?
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Do I have to be a customer of a particular service provider to use Wi-Fi?
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Who can I contact if I have a question or issue with my billing and need a refund?
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What will I see on my bank statement when I purchase a Wi-Fi pass onboard?
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What kind of devices and operating systems can connect to Wi-Fi?