Please upgrade your web browser
You’re using a browser that we don’t support. To get the best experience using our site, we recommend you upgrade to a newer browser – please see our supported browsers list.

Request a lounge pass refund

To refund Lounge Pass purchased directly from the Cathay Pacific website, please complete this form.

For other enquiries, please call our Customer Care, or your local reservation office.



All fields are required unless marked as optional

Requester's information

We will use this information to contact you about your refund request.

Trip information*

Enter all details exactly as they appear in the passenger's passport.

*Please add all passengers requesting a refund in this section

Thank you. We’ve received your refund request.

Your refund request has been submitted, and you should shortly receive a confirmation email. For more information and terms and conditions, please visit the Lounge Pass page on our website.

Kindly note: Refund/cancellation charges may apply, and some tickets are not eligible for refunds. Please refer to the terms of your original booking.