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Cathay Pacific for BusinessHelp and support
  • Flights overview

    Latest fares and offers
    Discover the best faresStudent faresOnline booking bonus offerBook a Hong Kong stopover
    Book your flight
    Redeem with milesPay with Miles Plus CashStatus Points and Asia Miles calculatorWhere we flyFlight timetableTravel requirementsInspire your next journeyHold your fareDiscover the Greater Bay Area
    Manage your booking
    Online check-inManage bookingUpgrade your flight experienceBaggage informationLatest travel alertsCheck your flight statusDelays and cancellationsRebook and refund
    Flying with us
    Cabin classesInflight experienceLoungesAirport informationAircraft and fleetPassenger assistanceFly GreeneroneworldCodeshare journey with HK Express
  • Holidays overview

    Book your holidays
    Book a packageBook a stayBook an experienceRent a car
    Redeem your miles
    Redeem a stayRedeem a car
    Manage your trip
    Manage Expedia BookingManage redemption bookingManage Hertz bookingManage Cathay Pacific BookingFAQs
    Holidays Inspiration
    Unforgettable travel and lifestyle experience Holidays inspirationReasons to book with Cathay HolidaysTravel partners
  • Shopping overview

    Cathay Shop
    New arrivalsHomeFood and wine Travel & SportsDeals & OffersInspiration
    Asia Miles Limited-Time Shop Counter at Taoyuan Airport
    Spend with Miles Plus Cash at Cathay Shop
    Shop and earn miles on Milesback
    Our shopping partners
    Milesback
  • Wellness overview

    Our wellness partnersInspiration
  • Dining overview

    Our restaurant partnersInspiration
  • Payment overview

    Co-branded credit cardsCo-branded credit card exclusive offersBanking and investmentOther payment partners
    Cathay United Bank Asia Miles Co-branded Card
    Taishin Cathay Pacific MasterCard
  • Membership overview

    Cathay Pacific’s Cathay membership
    Status PointsEarn and spend Asia MilesStatus benefitsInspiration
    Member account
    My accountMembership summaryLatest transactionsManage milesBenefits and rewardsUpdate profileChange redemption group
    Sign up
    Earn and spend Asia Miles
    • Sign in / uponeworld
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    Cathay Pacific
    Cathay Pacific for BusinessHelp and support
    Online Shopping Partners

    Why have my credited Asia Miles from Online Shopping Partners been cancelled?

    Your Asia Miles may be cancelled for a number of reasons. The most common are:

    1. You have returned the products you purchased to the merchant.
    2. Your payment failed or you didn't meet the merchant’s credit check requirements.
    3. Your last website visit with this merchant didn't come from the same page that was directed from the Asia Miles .
    4. Your transaction didn't meet the merchant’s terms and conditions.
    5. Your transaction has been deemed not for genuine personal use.
    6. You didn’t accept the merchant site cookies.
    7. A coupon code is used that is not listed on Asia Miles .

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