Delayed and damaged baggage
If something goes wrong with your luggage we want to help.
Notice of claim
If you wish to claim compensation for delayed or damaged baggage, please follow the procedure outlined under ‘Making a claim’.
Please note that if you have private insurance coverage for your baggage, a claim should also be lodged with your insurance company.
Notice of baggage liability limitations
Liability for loss, delay or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. Excess valuation may be declared on certain types of articles.
For many international journeys (including domestic portions of international journeys), the Warsaw Convention may apply with liability limits of 17 Special drawing rights per kilo for checked baggage and 332 Special drawing rights per passenger for unchecked baggage. In cases where the Montreal Convention applies to your journey, the applicable liability limit is 1,288 Special drawing rights per passenger for checked and unchecked baggage. (The value of Special drawing rights can fluctuate - please check current exchange rates, Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific .)
Except for checked or unchecked baggage carried in the course of international carriage as defined by the Warsaw or Montreal Convention, we are not liable, in any way whatever, for loss of, damage to or delay in the delivery of articles which you include in your baggage despite their inclusion being prohibited by our General conditions of carriage for passengers and baggage. Such items include, but are not limited to, fragile or perishable items, keys, artwork, cameras, money, jewellery, precious metals, silverware, medicines, drug, dangerous goods, commercial goods, odd-sized articles, negotiable papers, securities or other valuables, business documents, samples or passports and other identification documents.
Please refer to our Cathay Pacific General conditions of carriage for passengers and baggage (PDF)Open a new window
All downloadable files on this page are in PDF (Portable Document Format) and can be viewed with Adobe Acrobat Reader. Download at no cost from Adobe’s website., Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific