Optional services and fees

Extra legroom seats in Economy Class are available for an additional fee, starting from HKD180 / USD23*^ to HKD1,650 / USD212*^, and can be booked via our website or through your travel agent. The fee charges depend on the origin and destination of your journey. For more information on purchasing an Extra legroom seat, please visit our Reserve your seat page.

*Charge is paid in HKD for any sector departing from Hong Kong SAR. For any sector departing from other destinations, the charge is paid in the local currency equivalent of the USD fee, by using the USD exchange rate at the point of sale on the date of purchase – the local currency fee is therefore subject to currency fluctuation. Bookings from certain points of sale, including India, the US, and Canada, may incur a sales tax.

^Please note that the extra-legroom charge may vary depending on the ticket type and flight origin and destination.

Passengers travelling with higher fare Economy bookings, Marco Polo Club members Silver and above, and oneworld members Ruby and above are able to reserve their regular seats in advance, free-of-charge.

Regular seat reservations ('Reserve your seat') in Economy Class are available to passengers travelling on Economy Super Saver, Economy Save, or fanfares tickets for a fee. The fee depends on the origin and destination of your flight, and with charges from HKD60/USD8* to HKD330/USD43*. For more information, please visit our Reserve your seat page.

*Charge is paid in HKD for any sector departing from Hong Kong SAR. For any sector departing from other destinations, the charge is paid in the local currency equivalent of the USD fee, by using the USD exchange rate at the point of sale on the date of purchase – the local currency fee is therefore subject to currency fluctuation. Bookings from certain points of sale, including India, the US, and Canada, may incur a sales tax.

Acceptance of any bag over 32kg or over 203cm is subject to prior approval and notification upon booking/reservation.

Overweight items must be repacked or split into lighter units during check-in otherwise they will not be accepted for carriage. Exception: Sporting equipment, musical instruments, pets as baggage, mobility aids, medical equipment and diplomatic baggage.

Extra charge by weight – for all countries except the Americas, and point-to-point flights between Hong Kong SAR and New Zealand*

Charge for baggage in excess of the free baggage allowance is calculated per kilogram (2.2 lbs) on a zone basis as listed below.

Per kg	From/to Hong Kong SAR	From/to Zone 1	From/to Zone 2	From/to Zone 3	From/to Zone 4
From/to Hong Kong SAR	-	USD 13	USD 20	USD 25	USD 45
From/to Zone 1	USD 13	USD 15	USD 20	USD 30	USD 45
From/to Zone 2	USD 20	USD 20	USD 35	USD 40	USD 45
From/to Zone 3	USD 25	USD 30	USD 40	USD 45	USD 65
From/to Zone 4	USD 45	USD 45	USD 45	USD 65	USD 65

 

If your bags are within the weight allowance, but you have an extra piece, you can work out how much your extra bag charge will be per piece.

Per piece	From/to Hong Kong SAR	From/to Zone 1	From/to Zone 2	From/to Zone 3	From/to Zone 4
From/to Hong Kong SAR	-	USD 30	USD 30	USD 30	USD 60
From/to Zone 1	USD 30	USD 30	USD 30	USD 30	USD 60
From/to Zone 2	USD 30	USD 30	USD 30	USD 30	USD 60
From/to Zone 3	USD 30	USD 30	USD 30	USD 30	USD 60
From/to Zone 4	USD 60	USD 60	USD 60	USD 60	USD 60

 

Extra charge per piece – to and from the Americas

Charge for baggage in excess of the free baggage allowance is calculated by piece at the applicable extra baggage charge on a zone basis listed as below.

Per piece	From/to Hong Kong SAR	From/to Zone 5 USA, Canada	From/to Zone 6 Central and South Americas
From/to Hong Kong SAR	-	USD 200	USD 230
From/to Zone 1	-	USD 200	USD 230
From/to Zone 2	-	USD 220	USD 250
From/to Zone 3	-	USD 240	USD 260
From/to Zone 4	-	USD 250	USD 280
From/to Zone 5	USD 200	USD 150	-
From/to Zone 6	USD 230	-	-

 

An additional fee will be charged for any checked baggage to and from the Americas that is heavier or larger than the stated free baggage allowance.

Class of travel	Weight/Dimension	Additional charge
Premium Economy class	For the baggage (including the piece in free baggage allowance) over 25kg (55lbs) and up to 32kg (70lbs).	USD150 per piece
Economy class	For the baggage (including the piece in free baggage allowance) over 23kg (50lbs) and up to 32kg (70lbs).	USD150 per piece
All classes	For the baggage (including the piece in Free Baggage Allowance) over 158cm (62in) and up to 203cm (80in).	USD150 per piece
All classes	For the baggage (including the piece in Free Baggage Allowance) over 32kg (70lbs) or over 203cm (80in). (Prior notification is required upon booking/reservation, and approval needs to be granted by us)	4 times of extra baggage charge per piece

 

Extra charge per piece – for point-to-point flights between Hong Kong SAR and New Zealand*

*For non-stop flights between Hong Kong SAR and Auckland without extra sectors (wholly within Hong Kong SAR and New Zealand), on Cathay Pacific Airways or Air New Zealand only.

Piece	Up to 23kg (50lbs) and 158cm(62in) per piece
First piece	NZD200 / HKD1300
Second piece	NZD250 / HKD1700
Third+ (per piece)	NZD350 / HKD2200

 

An additional fee will be charged for any checked baggage on a point-to-point flight between Hong Kong SAR and New Zealand* that is heavier or larger than the stated free baggage allowance.

Weight/Dimension	Additional charge
For the baggage (including the piece in Free Baggage Allowance) over 23kg (50lbs) and up to 32kg (70lbs).	NZD200 / HKD1300 per piece
For the baggage (including the piece in Free Baggage Allowance) over 158cm (62in) and up to 203cm (80in).	NZD200 / HKD1300 per piece

 

*For non-stop flights between Hong Kong SAR and Auckland without extra sectors (wholly within Hong Kong SAR and New Zealand), on Cathay Pacific Airways or Air New Zealand only.

Free baggage allowance and Extra Baggage Charges on itineraries involving other airlines

In compliance with the new baggage policy issued by the Ifnternational Air Transport Association (IATA), free baggage allowance and extra baggage charges for tickets issued on or after 1 April 2011 which involve one or more flights provided by other airlines (excluding Cathay Dragon and Cathay Pacific) will be based on a new method. Please contact your travel agent or local reservations office for more details.

 

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Note:

Zones	Countries / Regions
Zone 1:	Within Australia; within Malaysia; between Taiwan and Japan/South Korea; between Thailand and Singapore; between United Arab Emirates and Bahrain
	Mainland China, Macao SAR, Taiwan China, Japan, Kazakhstan, Mongolia, Russia (in Asia), South Korea, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand, Vietnam
Zone 2:	Bangladesh, India, Maldives, Nepal, Sri Lanka
Zone 3:	Bahrain, Israel, Qatar, Saudi Arabia, United Arab Emirates
Zone 4:	Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom, South Africa, Australia, Fiji, New Zealand
Zone 5:	Canada, Mexico, United States
Zone 6:	Brazil, Chile, Peru

Please refer to the table below when redeeming allowance with Asia Miles.

When travelling on Cathay Pacific or Cathay Dragon, you can save on extra baggage costs by redeeming your Asia Miles for extra baggage allowance. The number of Asia Miles required depends on your travel distance.

Zone (Zone distance in miles)	S (0-600)	A (601-1,200)	B (1,201-2,500)	C (2,501-5,000)	D (5,001-7,500)	E (7,501-10,000)	F (10,001+)
Asia Miles per 5kg (11lbs)#	2,500	3,500	4,500	6,000	9,000	10,500	12,000
Asia Miles per bag*	8,000	10,000	12,000	16,000	24,000	28,000	32,000
Asia Miles per oversize bag^	12,000

 

Note: Extra baggage redemption is not available on flights operated by Cathay Dragon to/from Kathmandu.
# Applicable on all flights marketed and operated by Cathay Pacific (including Cathay Pacific/Cathay Dragon connections) but excludes journeys with any flight sector to, from or via the Americas (Extra charge by weight). 
* Applicable on flights marketed and operated by Cathay Pacific (including Cathay Pacific/Cathay Dragon connections) for journeys which include any flight sector to, from or via the Americas (Extra charge by weight). 
^ Applicable to journeys which include any flight sector to, from or via Americas, for bag that is heavier or larger than the stated free baggage allowance, over 23kg (50lbs) and up to 32kg (70lbs) for Economy class, or over 158cm (62in) and up to 203cm (80in) for All Classes.

You can find out the mileage distance of your flight by making use of Airline Earn Calculator

How to redeem your extra baggage allowance

For flights departing from Hong Kong SAR:

• Cathay Pacific: Please go to our service desk at Aisle B, Departures Hall, Terminal 1 of Hong Kong International Airport; or
• Contact our service hotline at least 10 working days before your scheduled flight departure date.
• To claim your extra baggage allowance voucher, please remember to have your booking reference number handy.

For flights departing from all other cities:

• Contact our service hotline at least 10 working days before your scheduled flight departure date.
• To claim your extra baggage allowance voucher, please remember to have your booking reference number handy.

Terms and conditions

1. Award zones are based on one-way distance per flight sector basis.
2. Extra baggage allowance redemption is available on a per flight sector basis on all Cathay Pacific / Cathay Dragon marketed and operated flights unless otherwise stated, and is subject as always to availability and loading.
3. Joint venture and code-share flights are excluded.
4. Each member can redeem a maximum of 100kg of baggage (for all destinations except for journeys which include any flight sector to/from Americas) or 2 pieces (for journeys which include any flight sector to/from Americas) of baggage per redemption per flight sector.
5. Cathay Pacific extra baggage redemption is not valid for use on Cathay Dragon, or vice versa.
6. Same redemption rate for all classes of travel and for all members unless otherwise stated.
7. Award is only available on journeys where the first sector is a Cathay Pacific/Cathay Dragon flight.
8. Normal redemption rules apply unless otherwise stated.
9. Redemption has no cash value and therefore cannot be refunded.
10. Asia Miles for unused baggage allowance are not refundable or transferable.
11. Vouchers are valid for one month from date of issue, but only for travel on the original itinerary.
12. Other Asia Miles terms and conditions apply.

Sporting equipment is subject to the applicable standard excess baggage charges if in excess of your standard free baggage allowance.

Click here to view the details of extra baggage charge.

For non-stop flights between Hong Kong SAR and Auckland without extra sectors (wholly within Hong Kong SAR and New Zealand) on Cathay Pacific Airways or Air New Zealand:

• Handling fee for firearms: NZD200/HKD1300 per piece

Except service dogs, no pet or animal of any description will be permitted in our passenger cabin. Pets such as dogs, cats and birds will be crated and transported in the cargo compartment. Please check with the local government office for all documentation required (i.e. health certificates and travel permits) if you plan to fly with your pet.

Prior notification is required upon booking/reservation.

There is no free baggage allowance for pets. Baggage charges would be levied for all pets as follows:

Weight system - for all locations except Americas (Zone 5)

Baggage charges for carriage of an accompanied pet will be assessed on the basis of the total weight of the pet and its container with zone they are travelling within.

Per kg	To Hong Kong SAR	To Zone 1	To Zone 2	To Zone 3	To Zone 4
From Hong Kong SAR	Not applicable	USD 13	USD 20	USD 25	USD 45
From Zone 1	USD 13	USD 15	USD 20	USD 30	USD 45
From Zone 2	USD 20	USD 20	USD 35	USD 40	USD 45
From Zone 3	USD 25	USD 30	USD 40	USD 45	USD 65
From Zone 4	USD 45	USD 45	USD 45	USD 65	USD 65

 

Piece system - for Americas (Zone 5)

Baggage charges for carriage of an accompanied pet will be assessed on the basis of total weight and size of the pet and its container.

Charges for total weight and size of the pet and its container within 23kg (50lbs) and 158 cm (62in):

Per piece	To Hong Kong SAR	To Zone 1*	To Zone 2	To Zone 3	To Zone 4	To Zone 5
From Hong Kong SAR	Not applicable	Not applicable	Not applicable	Not applicable	Not applicable	USD400
From Zone 1*	Not applicable	Not applicable	Not applicable	Not applicable	Not applicable	USD400
From Zone 2	Not applicable	Not applicable	Not applicable	Not applicable	Not applicable	USD440
From Zone 3	Not applicable	Not applicable	Not applicable	Not applicable	Not applicable	USD480
From Zone 4	Not applicable	Not applicable	Not applicable	Not applicable	Not applicable	USD500
From Zone 5	USD400	Refer to note1				USD300

 

Note 1: There is an aircraft change for pets travelling to or transiting in Hong Kong SAR from these zones. Therefore, pets must be carried through cargo. Please contact local cargo office for more information.

If the total weight/size of the pet and its container heavier than 23kg (50lbs) or larger than 158cm (62in), the passenger may be charged additional fee.

Total weight and size of the pet and its container	Additional charge
Overweight up to 32kg (70lbs), but below 158cm (62in)	USD150 per piece
Oversize up to 203cm (80in), but below 23kg (50lbs)	USD150 per piece
Up to 32kg (70lbs) and 203cm (80in)	USD300 per piece

 

If the total weight of the pet and its container exceeds 32kg (70lbs), and/or the total dimension exceeds 203cm (80 in), you will be charged four times the extra baggage charge (per piece).

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Note:

Zones	Countries / Regions
Zone 1:	Within Australia; within Malaysia; between Taiwan China and Japan/South Korea; between Thailand and Singapore; between United Arab Emirates and Bahrain
	Mainland China, Macao SAR, Taiwan China, Japan, Kazakhstan, Mongolia, Russia (in Asia), South Korea, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand, Vietnam
Zone 2:	Bangladesh, India, Maldives, Nepal, Sri Lanka
Zone 3:	Bahrain, Israel, Qatar, Saudi Arabia, United Arab Emirates
Zone 4:	Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom, South Africa, Australia, Fiji, New Zealand
Zone 5:	Canada, Mexico, United States

Mobility Aid is defined as an assistive device that is used by individuals with mobility impairments such as cane and walker, crutch and wheelchair.

Assistive Device is defined as any piece of equipment that assists a passenger with a disability to cope with the effects of his or her disability. Such devices are intended to assist a passenger with a disability to hear, see, communicate, manoeuvre or perform other functions of daily life and may include medical devices and medications. Equipment used by a service animal (e.g. hamess, leash, vest) in conjunction with its work as a service animal is also an assistive device. However food is not equipment and therefore when tendered as carry on or check baggage, the standard size, weight, and baggage allowance limits may apply.

Mobility aids and assistive devices that are carried by the passenger can be accepted without charge as specified in the table below in addition to the baggage allowance, provided that the equipment is necessary for the journey.

 

From/To Destinations in the US

• No limit on assistive devices and mobility aids in addition to the free baggage allowance

Other Destinations

• One assistive device and two pieces of mobility aids per passenger in addition to the free baggage allowance.

For the passenger travelling on two or more sectors e.g. Manila - Hong Kong SAR - Los Angeles where there are different baggage policies for mobility aids and assistive devices, the most generous policy shall apply to all sectors.

The major change under this new rule Baggage Provisions Selection Criteria (Resolution 302) is to switch from following the baggage travel allowance and charges set and agreed on by the industry to following the allowance and charges of the Most Significant Carrier (MSC) in multi-carrier journeys. In addition, journeys originating from or with the furthest point being in the United States will be subject to another definition of MSC.

Most Significant Carrier (MSC) is:

The first carrier crossing the IATA Tariff Area (for travel across one Tariff Area).

Example:

Sector	IATA Tariff Area	Carrier
Sydney - Hong Kong SAR(no stop-over)	Tariff Area 3 to Tariff Area 3	Qantas
Hong Kong SAR - London	Tariff Area 3 to Tariff Area 2	Cathay Pacific

Cathay Pacific is the Most Significant Carrier.

      OR

The first carrier crossing the IATA Sub-area (for travel within a Tariff Area).

Example:

Sector	IATA Sub Area	Carrier
Sydney - Singapore (no stop-over)	Southwest Pacific to Southeast Asia	Qantas
Singapore - Hong Kong SAR	Southeast Asia to Southeast Asia	Cathay Pacific

Qantas is the Most Significant Carrier.

      OR

The first carrier flying an international sector (for travel within a Sub Area).

Example:

Sector	Carrier
Phuket - Bangkok (no stop-over)	Thai Airways
Bangkok - Hong Kong SAR	Cathay Pacific

Cathay Pacific is the Most Significant Carrier.

Example:

Sector	Carrier
Singapore - Bangkok (no stop-over)	Singapore Airlines
Bangkok - Hong Kong SAR	Cathay Pacific

Singapore Airlines is the Most Significant Carrier.

IATA has divided the world into three Tariff Areas but within a Tariff Area there are a few sub areas:

IATA Tariff Areas	Sub areas
North America, Central and South America, Hawaii	USA, Canada, Mexico
	Caribbean
	Central America
	South America
Europe, Middle East	Europe
	Middle East
	Africa
Asia, Guam, Southwest Pacific	Japan, Korea
	Southeast Asia
	South Asian Subcontinent
	Southwest Pacific

For journeys originating from or with the furthest point being in the United States, exceptions imposed by the Department of Transportation of the US Government will be in place.

For instance:

Boston - Los Angeles - Hong Kong SAR - Los Angeles - Boston	Exception applies
Hong Kong SAR - Vancouver - New York City - Hong Kong SAR	Exception applies
Hong Kong SAR - Los Angeles - Toronto - Hong Kong SAR	Exception does NOT apply

If the exception applies:

1. The MSC must be the Marketing Carrier for codeshare flights.
   Example: Los Angeles - Hong Kong SAR travel with tickets bought from American Airlines but the flight is operated by Cathay Pacific.
   American Airlines is the Most Significant Carrier.
2. The whole journey should be taken into account when determining the MSC even if the traveller checks out their baggage at one point during the journey.

Sectors	For service request before 1 December 2019		For service request on/after 1 December 2019
	Fee per sector		Fee per sector
	HKD	USD	HKD	USD
Hong Kong to/from airports in: Europe South Asia, Middle East & Africa South West Pacific The Americas	800	100	1000	130
All other sectors	400	50	500	65

Extra Seat For Personal Comfort or Medical Reason	The additional charge for a 2nd seat requested by a passenger must not be less than the applicable fare paid by the passenger for the 1st seat.
Cabin Bulky Baggage (for musical instruments, diplomatic bags and, applicable to Cathay Dragon only, religious idol)	The additional charge for a 2nd seat requested by a passenger must not be less than the applicable fare paid by the passenger for the 1st seat.
Stretcher	Cathay Pacific - charge to 8 seats of applicable adult normal economy oneway fare  Cathay Dragon - charge to 6 seats of applicable adult normal economy oneway fare
Cake	HKD300 (or equivalent in local currency)
Animal in hold	Weight System (all the locations except the Americas): Charge excess baggage rates; Piece System (for Central, North and South Americas): Twice of normal excess baggage charge per container and animal. For details, refer to Check-In Baggage.
Applying Electronic Travel Authority (ETA) for travel to Australia	EUR40 or USD50 (or equivalent in local currency) per person per request A) Reservations & Ticketing Office - HKD400 B) HK International Airport Office - HKD400
Booking and Ticketing Service Fee (for non-Cathay Pacific and non-Cathay Dragon tickets)	USD39 (or equivalent in local currency) per person per transaction EXCEPTION: Transaction in Hong Kong SAR - HKD300
Hold Your Fare	For non-Marco Polo Club members: Deposit starts from HKD78 or USD10 (or equivalent in local currency) to HKD200 or USD30 (or equivalent in local currency) for flights between Hong Kong SAR and all destinations in Africa, Europe, the Middle East, North America, the South Asia Subcontinent and Southwest Pacific, varies depending on origin. Flights can be held for 72 hours. (All fares and conditions are subject to change without prior notice.)

Reissue fee/service fee is to be collected at Cathay Pacific (CX) / Cathay Dragon (KA) Call Center or Airport counters as below. 

1.  Service fee on name or title correction

The service fee for name or title correction will be changed from 01July 2018 : 

• it must be the same person 
• Service fee will be charged based on Point of Commencement 
• Applicable for ticket purchase through Cathay Pacific/Cathay Dragon official website or Call Center 

	No Charge for minor change	Charges incurred for moderate change
Same person with name wrongly input due to typo up to 3 letters	V
Same person with name wrongly input due to typo of more than 3 letters		V
Middle name addition or deletion	V
Surname and First name swapped	V
Title/gender correction	V
Name changed with proof document from government regulatory body, including but not limited to Surname changed after marriage		V

 

Note :

Cathay Pacific/Cathay Dragon will collect the difference, if surcharges or taxes/fees/charges increase upon ticket reissuance.

 

Fee level for Chargeable Cases

Point of Commencement	Service fee Adult/Child/Infant charge the same amount.
America/Canada/Hong Kong/China/Korea/Australia/New Zealand/South Africa/Sri Lanka/Middle East	FOC
Japan/Taipei, Taichung, Kaohsiung	USD30
South East Asia/Europe/India/Bangladesh/Maldivs/Nepal	USD60

 

2.  Reissue fee for rebooking

Please refer to Fare Structure and Booking Class. 

For tickets issued on/after 18 December 2018: 

Currency : TWD	Short Haul Routes (Hong Kong、Southeast Asia、Northeast Asia 、China)	Long Haul Routes (Europe、Canada、USA、Australia、New Zealand、 South Africa、Middle East、South Asian sub-continent)
Business Class (I)	600	1,500
Premium Economy Class (E)
Economy Class (S/N/Q)
Economy Class (O)	2,000	3,000

 

For tickets issued on/before 17 December 2018: 

Currency : TWD	Hong Kong	Short Haul Routes (Southeast Asia、Northeast Asia 、China)	Long Haul Routes (Europe、Canada、USA、Australia、New Zealand、 South Africa、Middle East、South Asian sub-continent)
Economy Class (S/N/Q)	600	600	1,500
Economy Class (O)	Rebooking and reissue is not permitted

       Rebooking is under these conditions.

• Change of flight (including other carriers)
• Change of class 
• Change of date 
• Extension of ticket validity 
• Change of stopover/transfer point 
• Rerouting    

Note :

1. Cathay Pacific/Cathay Dragon will collect the difference, if surcharges or taxes/fees/charges increase (including exchange rate) upon rebooking before commencement of travel.

2. If the flights you selected include a combination of fare types, where the most restrictive conditions apply.

 

3.  No show fee. 

Please refer to Fare Structure and Booking Class. 

For tickets issued on/after 18 December 2018: 

Currency : TWD	Short Haul Routes (Hong Kong、Southeast Asia、Northeast Asia 、China)	Long Haul Routes (Europe、Canada、USA、Australia、New Zealand、 South Africa、Middle East、South Asian sub-continent)
Business Class (I)	1,200	2,400
Premium Economy Class (E)
Economy Class (S/N/Q)
Economy Class (O)	2,000	3,000

 

For tickets issued on/before 17 December 2018: 

Currency : TWD	Hong Kong	Short Haul Routes (Southeast Asia、Northeast Asia 、China)	Long Haul Routes (Europe、Canada、USA、Australia、New Zealand、 South Africa、Middle East、South Asian sub-continent)
Economy Class (S/N/Q)	300	600	1,500

 

Note :

1. If the flights you selected include a combination of fare types, where the most restrictive conditions apply.

 

4. Refund surchange 

Please refer to Fare Structure and Booking Class.

For tickets issued on/after 18 December 2018:

Currency : TWD	Booking Class	Adult	Child	Infant
Short Haul Routes (Hong Kong、Southeast Asia、Northeast Asia 、China)	Except O Class	1,200	900	120
	O Class	2,000	1,500	200
Long Haul Routes (Europe、Canada、USA、Australia、New Zealand、 South Africa、Middle East、South Asian sub-continent)	Except O Class	2,400	1,800	240
	O Class	3,000	2,250	300

For tickets issued on/before 17 December 2018: 

Currency : TWD	Adult	Child	Infant
Short Haul Routes (Hong Kong、Southeast Asia、Northeast Asia 、China)	1,200	900	120
Long Haul Routes (Europe、Canada、USA、Australia、New Zealand、 South Africa、Middle East、South Asian sub-continent)	2,400	1,800	240

 

 

• It is Cathay Pacific/Cathay Dragon's policy to refund Cathay Pacific/Cathay Dragon's tickets within two years from the ticket issued date. We will refuse refund where the application is made after the two year of ticket issue date.
• For Economy Class O class tickets issued on/before 17 December 2018 are non-refundable.
• If the flights you selected include a combination of fare types, where the most restrictive conditions apply.
• No show fee is not inclusive in the refund surcharge amount.
• The processing time to get the refund of fully unused or partially used ticket:
  After deduction of necessary cancellation charges, the residual amount will be processed in (counted from the day of receipt of the refund request):
  (1) 7 working days for credit card transactions.
  (2) 20 calendar days for ticket in other forms of payment such as cash, bank transfer.
  Please note the above time is the processing time required within Cathay Pacific/Cathay Dragon. Time required for the actual refund to reach cardholder’s account will depend on the bank’s processing time and will be processed within three months. Also, the above guidelines do not apply to special refund involving service on other airlines.
• Unless other specified in any particular ticket terms and conditions, the above mentioned refund surcharge apply to all individual tickets issued by Cathay Pacific / Cathay Dragon.
• If you purchase your ticket via travel agent, please contact your travel agent for ticket refund., if the ticket purchased via Cathay Pacific/Cathay Dragon website, please contact our Contact Centre of Taiwan or Global Contact Centres, if the ticket purchase via Cathay Pacific/Cathay Dragon Contact Centre of Taiwan, please contact at 02-8793-3388 for refund issue.

Fare Structure

Cathay Pacific/Cathay Dragon has divided our fares into various booking classes, each with different conditions. These booking classes are indicated by alphabetical characters, such as ”I’, “M” or “V”.

• Conditions may vary based on flights and departure time/periods.
• You can view the conditions applied to your flight during the time of booking online.
• Accepting the conditions is a required step to complete your booking.

 

1. Conditions based on different classes :
   • Minimum and Maximum stay - A certain number of days between your outbound and return flight are required.
   • Change Ticket (Rebooking) - Change your reservation to another day of time will be subject to fare structure: this might or might not involve a surcharge.
   • Cancel Ticket - Cancel ticket will be subject to a cancellation fee according to different route.
   • Partially Cancel - After flight departure, partially cancel and refund might be available, subject to Fare Types and Conditions.
2. Stopover - Stopover in Hong Kong might be available, either free of charge or with an additional fee, subject to different routes and fare conditions.
3. Asia Miles - Booking classes eligible to accumulate mileage:
   • First Class : F, A
   • Business Class : J, C, D, I
   • Premium Economy : W, R, E
   • Economy Class : Y, B, H, K, M, L, V
   • Economy Class : S, N, Q
4. Route Definition
   • Short haul Routes - South East Asia, North East Asia and China
   • Long Haul Routes - Europe, USA, Canada, Australia, New Zealand, South Africa, Middle East and South Asian Sub-continent.
5. Cathay Pacific Fare Types - Conditions may vary per flight (Type revampe from 18 December 2018): 
   • First Class Flex / First Class Standard
   • Business Flex / Business Standard / Business Save
   • Premium Economy Flex / Premium Economy Standard
   • Economy Flex / Economy Core / Economy Save / Economy Supersaver
6. Routes and Booking Classes : Effective from 18 December 2018

	Premium Economy Class		Business Class			First Class
Depart from Taipei, Taichung, Kaohsiung	Standard	Flex	Save	Standard	Flex	Standard	Flex
Hong Kong, South East Asia, North East Asia and China	E	W,R	I	D	J,C	A	F
Europe, USA, Canada, Australia, New Zealand, South Africa, Middle East and South Asian Sub-continent.	E	W,R	I	D	J,C	A	F

 

	Economy Class
Depart from Taipei, Taichung, Kaohsiung	Supersaver	Save	Core	Flex
Hong Kong, South East Asia, North East Asia and China	O	S,N,Q	M,L,V	Y,B,H,K
Europe, USA, Canada, Australia, New Zealand, South Africa, Middle East and South Asian Sub-continent.	O	S,N,Q	M,L,V	Y,B,H,K

 

Remarks :

• Booking class above serves as reference. The fares detailed in each offer/promotion are subject to availability.
• Booking classes eligible to Asia Miles are Q or above : (F/A/J/C/D/I/W/R/E/Y/B/H/K/M/L/V/S/N/Q)