Optional services and fees
Other airlines
Cathay Pacific and Cathay Dragon codeshare flights operated by other airlines may have optional service fees that are different from Cathay Pacific and Cathay Dragon's fees. For details, please visit the operating carrier's website.
Japan Airlines (English, Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific / Japanese, Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific)
LAN Airlines (English, Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific / Spanish, Link opens in a new window operated by external parties and may not conform to the same accessibility policies as Cathay Pacific)
Cathay Pacific and Cathay Dragon optional services and fees
For any itinerary involving a sector to, from and within the US, if you change your itinerary after purchasing any of the optional services (as listed), you will need to re-purchase the service, at the then-current prices, for the new itinerary.
Starting from 02nd Jaunary 2018, the new price for the extra legroom seat will be applied permanently. For more information, please visit our Reserve your seat page.
| From 02 Jan 2018 | Asia miles | |
|---|---|---|
| Long Haul - Flight between Hong Kong and Southwest Pacific, North America, Europe, Africa, Middle East or Indian Subcontinent (Bangladesh, India, Maldives, Nepal, Pakistan and Sri Lanka). | From HKD1170 or USD150*^ (or equivalent in local currency) | From 30,000 |
| Short Haul - Flight between the destinations not mentioned above, including flights to / from Japan, itineraries originated from Korea as well as flights between New York and Vancouver etc | From HKD390 or USD50*^ (or equivalent in local currency) | From 10,000 |
*Charge is paid in HKD (first sector departing from Hong Kong) or equivalent in local currency (first sector departing from other destinations) by the exchange rate for USD at the point of sale, and is subject to currency fluctuation.
^ Please note that the extra-legroom charge may vary depending on the ticket type.
We are progressively rolling out 'Reserve your seat' for purchase in Economy class across our routes on Cathay Pacific and Cathay Dragon operated flights. Seat reservations for lower fare Economy bookings can be made for an additional charge of HKD300 or the local equivalent of USD39 up to 48 hours before departure. For more information, please visit our Reserve your seat page.
Between Hong Kong and all destinations in Africa, Europe, the Middle East, North America, the South Asia Subcontinent and Southwest Pacific: HKD800/USD100
Other routes: HKD400/USD50
| Extra Seat For Personal Comfort or Medical Reason | The additional charge for a 2nd seat requested by a passenger must not be less than the applicable fare paid by the passenger for the 1st seat. |
| Cabin Bulky Baggage (for musical instruments, diplomatic bags and, applicable to Cathay Dragon only, religious idol) | The additional charge for a 2nd seat requested by a passenger must not be less than the applicable fare paid by the passenger for the 1st seat. |
| Stretcher | Cathay Pacific - charge to 8 seats of applicable adult normal economy oneway fare Cathay Dragon - charge to 6 seats of applicable adult normal economy oneway fare |
| Cake | HKD300 (or equivalent in local currency) |
| Animal in hold | Weight System (all the locations except the Americas): Charge excess baggage rates; Piece System (for Central, North and South Americas): Twice of normal excess baggage charge per container and animal. For details, refer to Check-In Baggage. |
| Applying Electronic Travel Authority (ETA) for travel to Australia | EUR40 or USD50 (or equivalent in local currency) per person per request A) Reservations & Ticketing Office - HKD400 B) HK International Airport Office - HKD400 |
| Booking and Ticketing Service Fee (for non-Cathay Pacific and non-Cathay Dragon tickets) |
USD39 (or equivalent in local currency) per person per transaction EXCEPTION: Transaction in Hong Kong - HKD300 |
| Lost Ticket Charge | GBP35 or HKD400 or USD50 (or equivalent in local currency) |
| Prepaid Ticket Advice Charge | Beginning at USD10 up to USD110, subject to country. Please refer to Prepaid Ticket Advice (PTA) Charges table. |
| Hold Your Fare | For non-Marco Polo Club members: Deposit starts from HKD78 or USD10 (or equivalent in local currency) to HKD200 or USD30 (or equivalent in local currency) for flights between Hong Kong and all destinations in Africa, Europe, the Middle East, North America, the South Asia Subcontinent and Southwest Pacific, varies depending on origin. Flights can be held for 72 hours. (All fares and conditions are subject to change without prior notice.) |
For Hong Kong
- HKD250 per ticket per transaction - Cathay Pacific / Cathay Dragon Administration Fee (Refund for Hong Kong)
Acceptance of any bag over 32kg or over 203cm is subject to prior approval and notification upon booking/reservation.
Overweight items must be repacked or split into lighter units during check-in otherwise they will not be accepted for carriage. Exception: Sporting equipment, musical instruments, pets as baggage, mobility aids, medical equipment and diplomatic baggage.
Extra charge by weight – for all countries except the Americas, and point-to-point flights between Hong Kong and New Zealand*
Charge for baggage in excess of the free baggage allowance is calculated per kilogram (2.2 lbs) on a zone basis as listed below.
| Per kg | To Hong Kong | To Zone 1 | To Zone 2 |
To Zone 3 |
To Zone 4 |
|---|---|---|---|---|---|
| From Hong Kong | - | USD 10 | USD 15 |
USD 20 | USD 35 |
| From Zone 1 | USD 10 | USD 12 | USD 15 | USD 25 | USD 35 |
| From Zone 2 | USD 15 | USD 15 | USD 30 | USD 32 | USD 35 |
| From Zone 3 | USD 20 | USD 25 | USD 32 | USD 35 | USD 60 |
| From Zone 4 | USD 35 | USD 35 | USD 35 | USD 60 | USD 60 |
If your bags are within the weight allowance, but you have an extra piece, you can work out how much your extra bag charge will be per piece.
| Per piece |
To Hong Kong | To Zone 1 | To Zone 2 |
To Zone 3 |
To Zone 4 |
|---|---|---|---|---|---|
| From Hong Kong | - | USD 30 | USD 30 |
USD 30 | USD 60 |
| From Zone 1 | USD 30 | USD 30 | USD 30 | USD 30 | USD 60 |
| From Zone 2 | USD 30 | USD 30 | USD 30 | USD 30 | USD 60 |
| From Zone 3 | USD 30 | USD 30 | USD 30 | USD 30 | USD 60 |
| From Zone 4 | USD 60 | USD 60 | USD 60 | USD 60 | USD 60 |
Extra charge per piece – to and from the Americas
Charge for baggage in excess of the free baggage allowance is calculated by piece at the applicable extra baggage charge on a zone basis listed as below.
| Per piece | To Zone 1 | To Zone 2 |
To Zone 3 |
To Zone 4 |
To Zone 5 |
To Zone 6 |
|---|---|---|---|---|---|---|
| From Zone 1 | - | - | - | - | US$150 | US$180 |
| From Zone 2 | - | - | - | - | US$170 | US$200 |
| From Zone 3 | - | - | - | - | US$190 | US$210 |
| From Zone 4 | - | - | - | - | US$200 | US$230 |
| From Zone 5 | US$150 | US$170 | US$190 | US$200 | US$100 | - |
| From Zone 6 | US$180 | US$200 | US$210 | US$230 | - | - |
An additional fee will be charged for any checked baggage to and from the Americas that is heavier or larger than the stated free baggage allowance.
| Class of travel | Weight/Dimension | Additional charge |
|---|---|---|
| Premium Economy class | For the baggage (including the piece in free baggage allowance) over 25kg (55lbs) and up to 32kg (70lbs). | USD100 per piece |
| Economy class | For the baggage (including the piece in free baggage allowance) over 23kg (50lbs) and up to 32kg (70lbs). | USD100 per piece |
| All classes | For the baggage (including the piece in Free Baggage Allowance) over 158cm (62in) and up to 203cm (80in). | USD100 per piece |
| All classes | For the baggage (including the piece in Free Baggage Allowance) over 32kg (70lbs) or over 203cm (80in). (Prior notification is required upon booking/reservation, and approval needs to be granted by us) |
4 times of extra baggage charge per piece |
Extra charge per piece – for point-to-point flights between Hong Kong and New Zealand*
*For travel of first sector on/after 31 January 2013 with non-stop flights between Hong Kong and Auckland without extra sectors (wholly within Hong Kong and New Zealand), on Cathay Pacific Airways or Air New Zealand only.
| Piece | Up to 23kg (50lbs) and 158cm(62in) per piece |
|---|---|
| First piece | NZD200 / HKD1300 |
| Second piece | NZD250 / HKD1700 |
| Third+ (per piece) | NZD350 / HKD2200 |
An additional fee will be charged for any checked baggage on a point-to-point flight between Hong Kong and New Zealand* that is heavier or larger than the stated free baggage allowance.
| Weight/Dimension | Additional charge |
|---|---|
| For the baggage (including the piece in Free Baggage Allowance) over 23kg (50lbs) and up to 32kg (70lbs). | NZD200 / HKD1300 per piece |
| For the baggage (including the piece in Free Baggage Allowance) over 158cm (62in) and up to 203cm (80in). | NZD200 / HKD1300 per piece |
*For travel of first sector on/after 31 January 2013 with non-stop flights between Hong Kong and Auckland without extra sectors (wholly within Hong Kong and New Zealand), on Cathay Pacific Airways or Air New Zealand only.
Free baggage allowance and Extra Baggage Charges on itineraries involving other airlines
In compliance with the new baggage policy issued by the Ifnternational Air Transport Association (IATA), free baggage allowance and extra baggage charges for tickets issued on or after 1 April 2011 which involve one or more flights provided by other airlines (excluding Cathay Dragon and Cathay Pacific) will be based on a new method. Please contact your travel agent or local reservations office for more details.
| Zone 1 : | Within Australia, within Malaysia, between Taiwan and Japan/Korea, between Thailand and Singapore, between UAE and Bahrain |
| China, Taiwan, Cambodia, Malaysia, Philippines, Thailand, Vietnam, Indonesia, Singapore, Myanmar, Korea, Japan, Russia (in Asia) | |
| Zone 2: | Maldives, Bangladesh, India, Nepal, Sri Lanka |
| Zone 3: | Bahrain, Saudi Arabia, UAE |
| Zone 4: | France, Germany, Italy, Netherlands, UK, Spain, Switzerland, South Africa, Australia, New Zealand, Fuji |
| Zone 5 : | USA, Canada |
| Zone 6: | Central and South America |
Acceptance of any bag over 32kg or over 203cm is subject to prior approval and notification upon booking/reservation.
Overweight items must be repacked or split into lighter units during check-in otherwise they will not be accepted for carriage. Exception: Sporting equipment, musical instruments, pets as baggage, mobility aids, medical equipment and diplomatic baggage.
Extra charge by weight – for all countries except the Americas, and point-to-point flights between Hong Kong and New Zealand*
Charge for baggage in excess of the free baggage allowance is calculated per kilogram (2.2 lbs) on a zone basis as listed below.
| Per kg | To Hong Kong | To Zone 1 | To Zone 2 |
To Zone 3 |
To Zone 4 |
|---|---|---|---|---|---|
| From Hong Kong | - | USD 12 | USD 17 |
USD 22 | USD 40 |
| From Zone 1 | USD 12 | USD 13 | USD 17 | USD 28 | USD 40 |
| From Zone 2 | USD 17 | USD 17 | USD 33 | USD 35 | USD 40 |
| From Zone 3 | USD 22 | USD 28 | USD 35 | USD 40 | USD 60 |
| From Zone 4 | USD 40 | USD 40 | USD 40 | USD 60 | USD 60 |
If your bags are within the weight allowance, but you have an extra piece, you can work out how much your extra bag charge will be per piece.
| Per piece |
To Hong Kong | To Zone 1 | To Zone 2 |
To Zone 3 |
To Zone 4 |
|---|---|---|---|---|---|
| From Hong Kong | - | USD 30 | USD 30 |
USD 30 | USD 60 |
| From Zone 1 | USD 30 | USD 30 | USD 30 | USD 30 | USD 60 |
| From Zone 2 | USD 30 | USD 30 | USD 30 | USD 30 | USD 60 |
| From Zone 3 | USD 30 | USD 30 | USD 30 | USD 30 | USD 60 |
| From Zone 4 | USD 60 | USD 60 | USD 60 | USD 60 | USD 60 |
Extra charge per piece – to and from the Americas
Charge for baggage in excess of the free baggage allowance is calculated by piece at the applicable extra baggage charge on a zone basis listed as below.
| Per piece | To Zone 1 | To Zone 2 |
To Zone 3 |
To Zone 4 |
To Zone 5 |
To Zone 6 |
|---|---|---|---|---|---|---|
| From Zone 1 | - | - | - | - | US$200 | US$230 |
| From Zone 2 | - | - | - | - | US$220 | US$250 |
| From Zone 3 | - | - | - | - | US$240 | US$260 |
| From Zone 4 | - | - | - | - | US$250 | US$280 |
| From Zone 5 | US$200 | US$170 | US$190 | US$200 | US$150 | - |
| From Zone 6 | US$230 | US$200 | US$210 | US$230 | - | - |
An additional fee will be charged for any checked baggage to and from the Americas that is heavier or larger than the stated free baggage allowance.
| Class of travel | Weight/Dimension | Additional charge |
|---|---|---|
| Premium Economy class | For the baggage (including the piece in free baggage allowance) over 25kg (55lbs) and up to 32kg (70lbs). | USD150 per piece |
| Economy class | For the baggage (including the piece in free baggage allowance) over 23kg (50lbs) and up to 32kg (70lbs). | USD150 per piece |
| All classes | For the baggage (including the piece in Free Baggage Allowance) over 158cm (62in) and up to 203cm (80in). | USD150 per piece |
| All classes | For the baggage (including the piece in Free Baggage Allowance) over 32kg (70lbs) or over 203cm (80in). (Prior notification is required upon booking/reservation, and approval needs to be granted by us) |
4 times of extra baggage charge per piece |
Extra charge per piece – for point-to-point flights between Hong Kong and New Zealand*
*For non-stop flights between Hong Kong and Auckland without extra sectors (wholly within Hong Kong and New Zealand), on Cathay Pacific Airways or Air New Zealand only.
| Piece | Up to 23kg (50lbs) and 158cm(62in) per piece |
|---|---|
| First piece | NZD200 / HKD1300 |
| Second piece | NZD250 / HKD1700 |
| Third+ (per piece) | NZD350 / HKD2200 |
An additional fee will be charged for any checked baggage on a point-to-point flight between Hong Kong and New Zealand* that is heavier or larger than the stated free baggage allowance.
| Weight/Dimension | Additional charge |
|---|---|
| For the baggage (including the piece in Free Baggage Allowance) over 23kg (50lbs) and up to 32kg (70lbs). | NZD200 / HKD1300 per piece |
| For the baggage (including the piece in Free Baggage Allowance) over 158cm (62in) and up to 203cm (80in). | NZD200 / HKD1300 per piece |
*For non-stop flights between Hong Kong and Auckland without extra sectors (wholly within Hong Kong and New Zealand), on Cathay Pacific Airways or Air New Zealand only.
Free baggage allowance and Extra Baggage Charges on itineraries involving other airlines
In compliance with the new baggage policy issued by the Ifnternational Air Transport Association (IATA), free baggage allowance and extra baggage charges for tickets issued on or after 1 April 2011 which involve one or more flights provided by other airlines (excluding Cathay Dragon and Cathay Pacific) will be based on a new method. Please contact your travel agent or local reservations office for more details.
| Zone 1 : | Within Australia, within Malaysia, between Taiwan and Japan/Korea, between Thailand and Singapore, between UAE and Bahrain |
| China, Taiwan, Cambodia, Malaysia, Philippines, Thailand, Vietnam, Indonesia, Singapore, Myanmar, Korea, Japan, Russia (in Asia) | |
| Zone 2: | Maldives, Bangladesh, India, Nepal, Sri Lanka |
| Zone 3: | Bahrain, Saudi Arabia, UAE |
| Zone 4: | France, Germany, Italy, Netherlands, UK, Spain, Switzerland, South Africa, Australia, New Zealand, Fuji |
| Zone 5 : | USA, Canada |
| Zone 6: | Central and South America |
Please refer to the table below when redeeming allowance with Asia Miles.
When travelling on Cathay Pacific or Cathay Dragon, you can save on extra baggage costs by redeeming your Asia Miles for extra baggage allowance. The number of Asia Miles required depends on your travel distance.
| Zone (Zone distance in miles) |
S (0-600) |
A (601-1,200) |
B (1,201-2,500) |
C (2,501-5,000) |
D (5,001-7,500) |
E (7,501-10,000) |
F (10,001+) |
|---|---|---|---|---|---|---|---|
| Asia Miles per 5kg (11lbs)# | 2,500 | 3,500 | 4,500 | 6,000 | 9,000 | 10,500 | 12,000 |
| Asia Miles per bag* | 8,000 | 10,000 | 12,000 | 16,000 | 24,000 | 28,000 | 32,000 |
| Asia Miles per oversize bag^ | 12,000 | ||||||
Note: Extra baggage redemption is not available on flights operated by Cathay Dragon to/from Kathmandu.
# Applicable on all flights marketed and operated by Cathay Pacific (including Cathay Pacific/Cathay Dragon connections) but excludes journeys with any flight sector to, from or via the Americas (Extra charge by weight).
* Applicable on flights marketed and operated by Cathay Pacific (including Cathay Pacific/Cathay Dragon connections) for journeys which include any flight sector to, from or via the Americas (Extra charge by weight).
^ Applicable to journeys which include any flight sector to, from or via Americas, for bag that is heavier or larger than the stated free baggage allowance, over 23kg (50lbs) and up to 32kg (70lbs) for Economy class, or over 158cm (62in) and up to 203cm (80in) for All Classes.
You can find out the mileage distance of your flight by making use of Airline Earn Calculator
How to redeem your extra baggage allowance
For flights departing from Hong Kong:
- Cathay Pacific: Please go to our service desk at Aisle B, Departures Hall, Terminal 1 of Hong Kong International Airport; or
- Contact our service hotline at least 10 working days before your scheduled flight departure date.
- To claim your extra baggage allowance voucher, please remember to have your booking reference number handy.
For flights departing from all other cities:
- Contact our service hotline at least 10 working days before your scheduled flight departure date.
- To claim your extra baggage allowance voucher, please remember to have your booking reference number handy.
Terms and conditions
- Award zones are based on one-way distance per flight sector basis.
- Extra baggage allowance redemption is available on a per flight sector basis on all Cathay Pacific / Cathay Dragon marketed and operated flights unless otherwise stated, and is subject as always to availability and loading.
- Joint venture and code-share flights are excluded.
- Each member can redeem a maximum of 100kg of baggage (for all destinations except for journeys which include any flight sector to/from Americas) or 2 pieces (for journeys which include any flight sector to/from Americas) of baggage per redemption per flight sector.
- Cathay Pacific extra baggage redemption is not valid for use on Cathay Dragon, or vice versa.
- Same redemption rate for all classes of travel and for all members unless otherwise stated.
- Award is only available on journeys where the first sector is a Cathay Pacific/Cathay Dragon flight.
- Normal redemption rules apply unless otherwise stated.
- Redemption has no cash value and therefore cannot be refunded.
- Asia Miles for unused baggage allowance are not refundable or transferable.
- Vouchers are valid for one month from date of issue, but only for travel on the original itinerary.
- Other Asia Miles terms and conditions apply.
Sporting equipment is subject to the applicable standard excess baggage charges if in excess of your standard free baggage allowance.
Click here to view the details of extra baggage charge.
For travel of first sector on/after 31 January 2013 with non-stop flights between Hong Kong and Auckland without extra sectors (wholly within Hong Kong and New Zealand) on Cathay Pacific Airways or Air New Zealand:
- Handling fee for firearms: NZD200/HKD1300 per piece
Except service dogs, no pet or animal of any description will be permitted in our passenger cabin. Pets such as dogs, cats and birds will be crated and transported in the cargo compartment. Please check with the local government office for all documentation required (i.e. health certificates and travel permits) if you plan to fly with your pet.
Prior notification is required upon booking/reservation.
There is no free baggage allowance for pets. Baggage charges would be levied for all pets as follows:
Weight system - for all locations except the Americas
Baggage charges for carriage of an accompanied pet will be assessed on the basis of the total weight of the pet and its container with zone they are travelling within.
| Per kg | To Hong Kong | To Zone 1 | To Zone 2 |
To Zone 3 |
To Zone 4 |
|---|---|---|---|---|---|
| From Hong Kong |
- | USD 10 | USD 15 | USD 20 | USD 35 |
| From Zone 1 | USD 10 | USD 12 | USD 15 | USD 25 | USD 35 |
| From Zone 2 | USD 15 | USD 15 | USD 30 | USD 32 | USD 35 |
| From Zone 3 | USD 20 | USD 25 | USD 32 | USD 35 | USD 60 |
| From Zone 4 | USD 35 | USD 35 | USD 35 | USD 60 | USD 60 |
Piece system - for Central, North and South Americas
Baggage charges for carriage of an accompanied pet will be assessed on the basis of total weight and size of the pet and its container.
Charges for total weight and size of the pet and its container within 23kg (50lbs) and 158 cm (62in):
| Per piece | To Zone 1* | To Zone 2 | To Zone 3 | To Zone 4 | To Zone 5 | To Zone 6 |
|---|---|---|---|---|---|---|
| From Zone 1* | Not applicable | Not applicable | Not applicable | Not applicable | USD300 | USD360 |
| From Zone 2 | Not applicable | Not applicable | Not applicable | Not applicable | USD340 | USD400 |
| From Zone 3 | Not applicable | Not applicable | Not applicable | Not applicable | USD380 | USD420 |
| From Zone 4 | Not applicable | Not applicable | Not applicable | Not applicable | USD400 | USD460 |
| From Zone 5 | Refer to note1 | USD200 | - | |||
| From Zone 6 | - | - | ||||
Note 1: There is an aircraft change for pets travelling to or transiting in Hong Kongfrom these zones. Therefore, pets must be carried through cargo. Please contact local cargo office for more information.
If the total weight/size of the pet and its container heavier than 23kg (50lbs) or larger than 158cm (62in), the passenger may be charged additional fee.
| Total weight and size of the pet and its container | Additional charge |
|---|---|
| Overweight up to 32kg (70lbs), but below 158cm (62in) | USD100 per piece |
| Oversize up to 203cm (80in), but below 23kg (50lbs) | USD100 per piece |
| Up to 32kg (70lbs) and 203cm (80in) | USD200 per piece |
If the total weight of the pet and its container exceeds 32kg (70lbs) and/or the total dimension exceeds 203cm (80 in), four times of the excess baggage charge per piece.
| Zone 1 : | Within Australia, within Malaysia, between Taiwan and Japan/Korea, between Thailand and Singapore, between UAE and Bahrain |
| China, Taiwan, Cambodia, Malaysia, Philippines, Thailand, Vietnam, Indonesia, Singapore, Myanmar, Korea, Japan, Russia (in Asia) | |
| Zone 2: | Maldives, Bangladesh, India, Nepal, Sri Lanka |
| Zone 3: | Bahrain, Saudi Arabia, UAE |
| Zone 4: | France, Germany, Italy, Netherlands, UK, Spain, Switzerland, South Africa, Australia, New Zealand, Fuji |
| Zone 5 : | USA, Canada |
| Zone 6: | Central and South America |
Except service dogs, no pet or animal of any description will be permitted in our passenger cabin. Pets such as dogs, cats and birds will be crated and transported in the cargo compartment. Please check with the local government office for all documentation required (i.e. health certificates and travel permits) if you plan to fly with your pet.
Prior notification is required upon booking/reservation.
There is no free baggage allowance for pets. Baggage charges would be levied for all pets as follows:
Weight system - for all locations except the Americas
Baggage charges for carriage of an accompanied pet will be assessed on the basis of the total weight of the pet and its container with zone they are travelling within.
| Per kg | To Hong Kong | To Zone 1 | To Zone 2 |
To Zone 3 |
To Zone 4 |
|---|---|---|---|---|---|
| From Hong Kong |
- | USD 12 | USD 17 | USD 22 | USD 40 |
| From Zone 1 | USD 12 | USD 13 | USD 17 | USD 28 | USD 40 |
| From Zone 2 | USD 17 | USD 17 | USD 33 | USD 35 | USD 40 |
| From Zone 3 | USD 22 | USD 28 | USD 35 | USD 40 | USD 60 |
| From Zone 4 | USD 40 | USD 40 | USD 40 | USD 60 | USD 60 |
Piece system - for Central, North and South Americas
Baggage charges for carriage of an accompanied pet will be assessed on the basis of total weight and size of the pet and its container.
Charges for total weight and size of the pet and its container within 23kg (50lbs) and 158 cm (62in):
| Per piece | To Zone 1* | To Zone 2 | To Zone 3 | To Zone 4 | To Zone 5 | To Zone 6 |
|---|---|---|---|---|---|---|
| From Zone 1* | Not applicable | Not applicable | Not applicable | Not applicable | USD400 | USD460 |
| From Zone 2 | Not applicable | Not applicable | Not applicable | Not applicable | USD440 | USD500 |
| From Zone 3 | Not applicable | Not applicable | Not applicable | Not applicable | USD480 | USD520 |
| From Zone 4 | Not applicable | Not applicable | Not applicable | Not applicable | USD500 | USD560 |
| From Zone 5 | Refer to note1 | USD300 | - | |||
| From Zone 6 | - | - | ||||
Note 1: There is an aircraft change for pets travelling to or transiting in Hong Kongfrom these zones. Therefore, pets must be carried through cargo. Please contact local cargo office for more information.
If the total weight/size of the pet and its container heavier than 23kg (50lbs) or larger than 158cm (62in), the passenger may be charged additional fee.
| Total weight and size of the pet and its container | Additional charge |
|---|---|
| Overweight up to 32kg (70lbs), but below 158cm (62in) | USD150 per piece |
| Oversize up to 203cm (80in), but below 23kg (50lbs) | USD150 per piece |
| Up to 32kg (70lbs) and 203cm (80in) | USD300 per piece |
If the total weight of the pet and its container exceeds 32kg (70lbs) and/or the total dimension exceeds 203cm (80 in), four times of the excess baggage charge per piece.
| Zone 1 : | Within Australia, within Malaysia, between Taiwan and Japan/Korea, between Thailand and Singapore, between UAE and Bahrain |
| China, Taiwan, Cambodia, Malaysia, Philippines, Thailand, Vietnam, Indonesia, Singapore, Myanmar, Korea, Japan, Russia (in Asia) | |
| Zone 2: | Maldives, Bangladesh, India, Nepal, Sri Lanka |
| Zone 3: | Bahrain, Saudi Arabia, UAE |
| Zone 4: | France, Germany, Italy, Netherlands, UK, Spain, Switzerland, South Africa, Australia, New Zealand, Fuji |
| Zone 5 : | USA, Canada |
| Zone 6: | Central and South America |
Mobility Aid is defined as an assistive device that is used by individuals with mobility impairments such as cane and walker, crutch and wheelchair.
Assistive Device is defined as any piece of equipment that assists a passenger with a disability to cope with the effects of his or her disability. Such devices are intended to assist a passenger with a disability to hear, see, communicate, manoeuvre or perform other functions of daily life and may include medical devices and medications. Equipment used by a service animal (e.g. hamess, leash, vest) in conjunction with its work as a service animal is also an assistive device. However food is not equipment and therefore when tendered as carry on or check baggage, the standard size, weight, and baggage allowance limits may apply.
Mobility aids and assistive devices that are carried by the passenger can be accepted without charge as specified in the table below in addition to the baggage allowance, provided that the equipment is necessary for the journey.
From/To Destinations in the US
- No limit on assistive devices and mobility aids in addition to the free baggage allowance
Other Destinations
- One assistive device and two pieces of mobility aids per passenger in addition to the free baggage allowance.
For the passenger travelling on two or more sectors e.g. Manila - Hong Kong - Los Angeles where there are different baggage policies for mobility aids and assistive devices, the most generous policy shall apply to all sectors.
The major change under this new rule Baggage Provisions Selection Criteria (Resolution 302) is to switch from following the baggage travel allowance and charges set and agreed on by the industry to following the allowance and charges of the Most Significant Carrier (MSC) in multi-carrier journeys. In addition, journeys originating from or with the furthest point being in the United States will be subject to another definition of MSC.
Most Significant Carrier (MSC) is:
The first carrier crossing the IATA Tariff Area (for travel across one Tariff Area).
Example:
| Sector | IATA Tariff Area | Carrier |
|---|---|---|
| Sydney - Hong Kong (no stop-over) | Tariff Area 3 to Tariff Area 3 | Qantas |
| Hong Kong - London | Tariff Area 3 to Tariff Area 2 | Cathay Pacific |
Cathay Pacific is the Most Significant Carrier.
OR
The first carrier crossing the IATA Sub-area (for travel within a Tariff Area).
Example:
| Sector | IATA Sub Area | Carrier |
|---|---|---|
| Sydney - Singapore (no stop-over) | Southwest Pacific to Southeast Asia | Qantas |
| Singapore - Hong Kong | Southeast Asia to Southeast Asia | Cathay Pacific |
Qantas is the Most Significant Carrier.
OR
The first carrier flying an international sector (for travel within a Sub Area).
Example:
| Sector | Carrier |
|---|---|
| Phuket - Bangkok (no stop-over) | Thai Airways |
| Bangkok - Hong Kong | Cathay Pacific |
Cathay Pacific is the Most Significant Carrier.
Example:
| Sector | Carrier |
|---|---|
| Singapore - Bangkok (no stop-over) | Singapore Airlines |
| Bangkok - Hong Kong | Cathay Pacific |
Singapore Airlines is the Most Significant Carrier.
IATA has divided the world into three Tariff Areas but within a Tariff Area there are a few sub areas:
| IATA Tariff Areas | Sub areas |
|---|---|
| North America, Central and South America, Hawaii | USA, Canada, Mexico |
| Caribbean | |
| Central America | |
| South America | |
| Europe, Middle East | Europe |
| Middle East | |
| Africa | |
| Asia, Guam, Southwest Pacific | Japan, Korea |
| Southeast Asia | |
| South Asian Subcontinent | |
| Southwest Pacific |
For journeys originating from or with the furthest point being in the United States, exceptions imposed by the Department of Transportation of the US Government will be in place.
For instance:
| Boston - Los Angeles - Hong Kong - Los Angeles - Boston | Exception applies |
| Hong Kong - Vancouver - New York City - Hong Kong | Exception applies |
| Hong Kong - Los Angeles - Toronto - Hong Kong | Exception does NOT apply |
If the exception applies:
- The MSC must be the Marketing Carrier for codeshare flights.
Example: Los Angeles - Hong Kong travel with tickets bought from American Airlines but the flight is operated by Cathay Pacific.
American Airlines is the Most Significant Carrier. - The whole journey should be taken into account when determining the MSC even if the traveller checks out their baggage at one point during the journey.
| Port | Currency | PTA Service Fee |
|---|---|---|
| Australia | AUD | 165.00 |
| Bangladesh | USD | 35.00 |
| Cambodia | USD | 25.00 |
| Canada | CAD | 54.00 (International) 100.00 (Transborder) |
| France | EUR | 35.00 |
| Germany | EUR | 35.00 <Except seamen> |
| Hong Kong | HKD | 280.00 |
| India | INR | 1,700.00 |
| Indonesia | USD | 20.00 |
| Italy | EUR | 35.00 |
| Japan | JPY | 4,500.00 |
| Korea | KRW | 20,000.00 |
| Malaysia | MYR | 50.00 |
| Nepal | USD | 35.00 |
| New Zealand | NZD | 30.00 |
| Papua New Guinea | PGK | 2.00 |
| People's Rep. of China | CNY | 300.00 |
| Philippines | USD | 35.00 |
| Portugal | EUR | 35.00 |
| Singapore | SGD | 35.00 |
| Spain | EUR | 35.00 |
| Sri Lanka | USD | 35.00 |
| Switzerland | CHF | 50.00 |
| Taiwan | TWD | 1200 |
| Thailand | THB | 1,400.00 |
| Turkey | TRL | 150,000.00 |
| USA | USD | 75.00 |
| Vietnam | USD | 10.00 |
NOTE:
PHP1000 is known as "Local Airport Ticket Handling Fee", payable by passengers who want to pick up their PTA ticket at either Manila or Cebu Cathay Pacific Airport Ticket Desk.
Reissue fee/service fee is to be collected at Cathay Pacific (CX) / Cathay Dragon (KA) Call Center or Airport counters as below.
1. Service fee for name or title correction
- TWD800 - Cathay Pacific/Cathay Dragon sectors only
- TWD1,200 - Cathay Pacific/Cathay Dragon and other carriers
Note: Adult/Child/Infant charge the same amounts.
2. Reissue fee for rebooking
Please refer to Fare Structure and Booking Class.
Currency : TWD |
Hong Kong |
Short Haul Routes |
Long Haul Routes |
|---|---|---|---|
Economy Class (S/N/Q) |
600 |
600 |
1,500 |
Economy Class (O) |
Rebooking and reissue is not permitted |
||
Rebooking is under these conditions.
- Change of flight (including other carriers)
- Change of class
- Change of date
- Extension of ticket validity
- Change of stopover/transfer point
- Rerouting
Note : Cathay Pacific/Cathay Dragon will collect the difference, if surcharges or taxes/fees/charges increase (including exchange rate) upon reissuance.
3. No show fee.
Please refer to Fare Structure and Booking Class.
Currency : TWD |
Hong Kong |
Short Haul Routes |
Long Haul Routes |
|---|---|---|---|
Economy Class (S/N/Q) |
300 |
600 |
1,500 |
4. Refund surchange
Please refer to Fare Structure and Booking Class.
Currency : TWD |
Adult |
Child |
Infant |
|---|---|---|---|
Short Haul Routes |
1,200 |
900 |
120 |
Long Haul Routes |
2,400 |
1,800 |
240 |
- It is Cathay Pacific/Cathay Dragon's policy to refund Cathay Pacific/Cathay Dragon's tickets within two years from the ticket issued date. We will refuse refund where the application is made after the two year of ticket issue date.
- O class ticket is non-refundable.
- No show fee is not inclusive in the refund surcharge amount.
- The processing time to get the refund of fully unused or partially used ticket:
After deduction of necessary cancellation charges, the residual amount will be processed in (counted from the day of receipt of the refund request):
(1)7 working days for credit card transactions.
(2)20 calendar days for ticket in other forms of payment such as cash, bank transfer.
Please note the above time is the processing time required within Cathay Pacific/Cathay Dragon. Time required for the actual refund to reach cardholder’s account will depend on the bank’s processing time and will be processed within three months. Also, the above guidelines do not apply to special refund involving service on other airlines. - Unless other specified in any particular ticket terms and conditions, the above mentioned refund surcharge apply to all individual tickets issued by Cathay Pacific / Cathay Dragon Taiwan.
- If you purchase your ticket via travel agent, please contact your travel agent for ticket refund., if the ticket purchased via Cathay Pacific/Cathay Dragon website, please contact our Contact Centre of Taiwan or Global Contact Centres., if the ticket purchase via Cathay Pacific/Cathay Dragon Contact Centre of Taiwan, please contact at 02-8793-3388 for refund issue.