Optional services and fees

Extra legroom seats in Economy Class are available for an additional fee, starting from HKD350 / USD45*^ to HKD1,650 / USD212*^, and can be booked via our website or through your travel agent. The fee charges depend on the origin and destination of your journey. For more information on purchasing an Extra legroom seat, please visit our Reserve your seat page.

*Charge is paid in HKD for any sector departing from Hong Kong SAR. For any sector departing from other destinations, the charge is paid in the local currency equivalent of the USD fee, by using the USD exchange rate at the point of sale on the date of purchase – the local currency fee is therefore subject to currency fluctuation. Bookings from certain points of sale, including India, the US, and Canada, may incur a sales tax.

^Please note that the extra-legroom charge may vary depending on the ticket type and flight origin and destination.

Passengers travelling with higher fare Economy bookings, Marco Polo Club members Silver and above, and oneworld members Ruby and above are able to reserve their regular seats in advance, free-of-charge.

Regular seat reservations ('Reserve your seat') in Economy Class are available to passengers travelling on Economy Super Saver, Economy Save, or fanfares tickets for a fee. The fee depends on the origin and destination of your flight, and with charges from HKD90/USD12* to HKD430/USD55*. For more information, please visit our Reserve your seat page.

*Charge is paid in HKD for any sector departing from Hong Kong SAR. For any sector departing from other destinations, the charge is paid in the local currency equivalent of the USD fee, by using the USD exchange rate at the point of sale on the date of purchase – the local currency fee is therefore subject to currency fluctuation. Bookings from certain points of sale, including India, the US, and Canada, may incur a sales tax.

Acceptance of any bag over 32kg or over 203cm is subject to prior approval and notification upon booking/reservation.

Overweight items must be repacked or split into lighter units during check-in otherwise they will not be accepted for carriage. Exception: Sporting equipment, musical instruments, pets as baggage, mobility aids, medical equipment and diplomatic baggage.

Extra charge by weight – for all countries except the Americas, and point-to-point flights between Hong Kong SAR and New Zealand*

Charge for baggage in excess of the free baggage allowance is calculated per kilogram (2.2 lbs) on a zone basis as listed below.

If your bags are within the weight allowance, but you have an extra piece, you can work out how much your extra bag charge will be per piece.

Extra charge per piece – to and from the Americas

Charge for baggage in excess of the free baggage allowance is calculated by piece at the applicable extra baggage charge on a zone basis listed as below.

An additional fee will be charged for any checked baggage to and from the Americas that is heavier or larger than the stated free baggage allowance.

Extra charge per piece – for point-to-point flights between Hong Kong SAR and New Zealand*

*For non-stop flights between Hong Kong SAR and Auckland without extra sectors (wholly within Hong Kong SAR and New Zealand), on Cathay Pacific Airways or Air New Zealand only.

An additional fee will be charged for any checked baggage on a point-to-point flight between Hong Kong SAR and New Zealand* that is heavier or larger than the stated free baggage allowance.

*For non-stop flights between Hong Kong SAR and Auckland without extra sectors (wholly within Hong Kong SAR and New Zealand), on Cathay Pacific Airways or Air New Zealand only.

Free baggage allowance and Extra Baggage Charges on itineraries involving other airlines

In compliance with the new baggage policy issued by the Ifnternational Air Transport Association (IATA), free baggage allowance and extra baggage charges for tickets issued on or after 1 April 2011 which involve one or more flights provided by other airlines (excluding Cathay Pacific) will be based on a new method. Please contact your travel agent or local reservations office for more details.

Note:

How to redeem your extra baggage allowance

For flights departing from Hong Kong SAR:

• Cathay Pacific: Please go to our service desk at Aisle B, Departures Hall, Terminal 1 of Hong Kong International Airport; or
• Contact our service hotline at least 10 working days before your scheduled flight departure date.
• To claim your extra baggage allowance voucher, please remember to have your booking reference number handy.

For flights departing from all other cities:

• Contact our service hotline at least 10 working days before your scheduled flight departure date.
• To claim your extra baggage allowance voucher, please remember to have your booking reference number handy.

Terms and conditions

1. Award zones are based on one-way distance per flight sector basis.
2. Extra baggage allowance redemption is available on a per flight sector basis on all Cathay Pacific marketed and operated flights unless otherwise stated, and is subject as always to availability and loading.
3. Joint venture and code-share flights are excluded.
4. Each member can redeem a maximum of 100kg of baggage (for all destinations except for journeys which include any flight sector to/from Americas) or 2 pieces (for journeys which include any flight sector to/from Americas) of baggage per redemption per flight sector.
5. Same redemption rate for all classes of travel and for all members unless otherwise stated.
6. Award is only available on journeys where the first sector is a Cathay Pacific flight.
7. Normal redemption rules apply unless otherwise stated.
8. Redemption has no cash value and therefore cannot be refunded.
9. Asia Miles for unused baggage allowance are not refundable or transferable.
10. Vouchers are valid for one month from date of issue, but only for travel on the original itinerary.
11. Other Asia Miles terms and conditions apply.

Sporting equipment is subject to the applicable standard excess baggage charges if in excess of your standard free baggage allowance.

Click here to view the details of extra baggage charge.

For non-stop flights between Hong Kong SAR and Auckland without extra sectors (wholly within Hong Kong SAR and New Zealand) on Cathay Pacific Airways or Air New Zealand:

• Handling fee for firearms: NZD200/HKD1300 per piece

Except service dogs, no pet or animal of any description will be permitted in our passenger cabin. Pets such as dogs, cats and birds will be crated and transported in the cargo compartment. Please check with the local government office for all documentation required (i.e. health certificates and travel permits) if you plan to fly with your pet.

Prior notification is required upon booking/reservation.

There is no free baggage allowance for pets. Baggage charges would be levied for all pets as follows:

Weight system - for all locations except Americas (Zone 5)

Baggage charges for carriage of an accompanied pet will be assessed on the basis of the total weight of the pet and its container with zone they are travelling within.

Piece system - for Americas (Zone 5)

Baggage charges for carriage of an accompanied pet will be assessed on the basis of total weight and size of the pet and its container.

Charges for total weight and size of the pet and its container within 23kg (50lbs) and 158 cm (62in):

Note 1: There is an aircraft change for pets travelling to or transiting in Hong Kong SAR from these zones. Therefore, pets must be carried through cargo. Please contact local cargo office for more information.

If the total weight/size of the pet and its container heavier than 23kg (50lbs) or larger than 158cm (62in), the passenger may be charged additional fee.

If the total weight of the pet and its container exceeds 32kg (70lbs), and/or the total dimension exceeds 203cm (80 in), you will be charged four times the extra baggage charge (per piece).

Note:

Mobility Aid is defined as an assistive device that is used by individuals with mobility impairments such as cane and walker, crutch and wheelchair.

Assistive Device is defined as any piece of equipment that assists a passenger with a disability to cope with the effects of his or her disability. Such devices are intended to assist a passenger with a disability to hear, see, communicate, manoeuvre or perform other functions of daily life and may include medical devices and medications. Equipment used by a service animal (e.g. hamess, leash, vest) in conjunction with its work as a service animal is also an assistive device. However food is not equipment and therefore when tendered as carry on or check baggage, the standard size, weight, and baggage allowance limits may apply.

Mobility aids and assistive devices that are carried by the passenger can be accepted without charge as specified in the table below in addition to the baggage allowance, provided that the equipment is necessary for the journey.

From/To Destinations in the US

• No limit on assistive devices and mobility aids in addition to the free baggage allowance

Other Destinations

• One assistive device and two pieces of mobility aids per passenger in addition to the free baggage allowance.

For the passenger travelling on two or more sectors e.g. Manila - Hong Kong SAR - Los Angeles where there are different baggage policies for mobility aids and assistive devices, the most generous policy shall apply to all sectors.

The major change under this new rule Baggage Provisions Selection Criteria (Resolution 302) is to switch from following the baggage travel allowance and charges set and agreed on by the industry to following the allowance and charges of the Most Significant Carrier (MSC) in multi-carrier journeys. In addition, journeys originating from or with the furthest point being in the United States will be subject to another definition of MSC.

Most Significant Carrier (MSC) is:

The first carrier crossing the IATA Tariff Area (for travel across one Tariff Area).

Example:

Cathay Pacific is the Most Significant Carrier.

      OR

The first carrier crossing the IATA Sub-area (for travel within a Tariff Area).

Example:

Qantas is the Most Significant Carrier.

      OR

The first carrier flying an international sector (for travel within a Sub Area).

Example:

Cathay Pacific is the Most Significant Carrier.

Example:

Singapore Airlines is the Most Significant Carrier.

IATA has divided the world into three Tariff Areas but within a Tariff Area there are a few sub areas:

For journeys originating from or with the furthest point being in the United States, exceptions imposed by the Department of Transportation of the US Government will be in place.

For instance:

If the exception applies:

1. The MSC must be the Marketing Carrier for codeshare flights.
   Example: Los Angeles - Hong Kong SAR travel with tickets bought from American Airlines but the flight is operated by Cathay Pacific.
   American Airlines is the Most Significant Carrier.
2. The whole journey should be taken into account when determining the MSC even if the traveller checks out their baggage at one point during the journey.

Reissue fee/service fee is to be collected at Cathay Pacific (CX) Call Center or Airport counters as below.

1.  Service fee on name or title correction

The service fee for name or title correction will be changed from 01July 2018 : 

• it must be the same person 
• Service fee will be charged based on Point of Commencement 
• Applicable for ticket purchase through Cathay Pacific official website or Call Center

Fee level for Chargeable Cases

Note :

1. Cathay Pacific will collect the difference, if surcharges or taxes/fees/charges increase upon ticket reissuance.

2.  Change booking fee/No show fee/Refund fee

Please refer to Fare Structure and Booking Class. 

Change booking is under conditions below:

• Change of flight (including other carriers)
• Change of class
• Change of date
• Extension of ticket validity
• Change of stopover/transfer point

Route definition:

• Short-haul routes: South East Asia, North East Asia and Mainland China
• Long-haul routes: Europe, USA, Canada, Australia, New Zealand, South Africa, Middle East and South Asian Sub-continent.

For tickets issued on/after 10 August 2020 (Currency: TWD)

For tickets issued on/before 9 August 2020 (Currency: TWD)

Note:

• Cathay Pacific will collect the difference, if surcharges or taxes/fees/charges increase (including exchange rate) upon rebooking before commencement of travel.
• If the flights you selected include a combination of fare types, where the most restrictive conditions apply.

Relative information for ticket refund:

• It is Cathay Pacific's policy to refund Cathay Pacific's tickets within two years from the ticket issued date. We will refuse refund where the application is made after the two year of ticket issue date.
• Refund fee of child will be 75% of displayed fee; Refund fee of infant will be 10% of displayed fee.
• No show fee is not inclusive in the refund surcharge amount.
• The processing time to get the refund of fully unused or partially used ticket: 
  After deduction of necessary cancellation charges, the residual amount will be processed in (counted from the day of receipt of the refund request):
  (1) 7 working days for credit card transactions.
  (2) 20 calendar days for ticket in other forms of payment such as cash, bank transfer.
  Please note the above time is the processing time required within Cathay Pacific. Time required for the actual refund to reach cardholder’s account will depend on the bank’s processing time and will be processed within three months. Also, the above guidelines do not apply to special refund involving service on other airlines.
• Unless other specified in any particular ticket terms and conditions, the above mentioned refund surcharge apply to all individual tickets issued by Cathay Pacific.
• If you purchase your ticket via travel agent, please contact your travel agent for ticket refund., if the ticket purchased via Cathay Pacific website, please contact our Contact Centre of Taiwan or Global Contact Centres , if the ticket purchase via Cathay Pacific Contact Centre of Taiwan, please contact at 02-8793-3388 for refund issue.

Fare Structure

Cathay Pacific has divided our fares into various booking classes, each with different conditions. These booking classes are indicated by alphabetical characters, such as ”I’, “M” or “V”.

• Conditions may vary based on flights and departure time/periods.
• You can view the conditions applied to your flight during the time of booking online.
• Accepting the conditions is a required step to complete your booking.
   

1. Conditions based on different classes :
   • Minimum and Maximum stay - A certain number of days between your outbound and return flight are required.
   • Change Ticket (Rebooking) - Change your reservation to another day of time will be subject to fare structure: this might or might not involve a surcharge.
   • Cancel Ticket - Cancel ticket will be subject to a cancellation fee according to different route.
   • Partially Cancel - After flight departure, partially cancel and refund might be available, subject to Fare Types and Conditions.
2. Stopover - Stopover in Hong Kong might be available, either free of charge or with an additional fee, subject to different routes and fare conditions.
3. Asia Miles - Booking classes eligible to accumulate mileage:
   • First Class : F, A
   • Business Class : J, C, D, P, I
   • Premium Economy : W, R, E
   • Economy Class : Y, B, H, K, M, L, V
   • Economy Class : S, N, Q
4. Route Definition
   • Short-haul routes - South East Asia, North East Asia and Mainland China
   • Long-haul routes - Europe, USA, Canada, Australia, New Zealand, South Africa, Middle East and South Asian Sub-continent.
5. Cathay Pacific Fare Types - Conditions may vary per flight (Type revampe from 18 December 2018): 
   • First Class Flex / First Class Standard
   • Business Flex / Business Standard / Business Save
   • Premium Economy Flex / Premium Economy Standard
   • Economy Flex / Economy Core / Economy Save / Economy Supersaver
6. Routes and Booking Classes valid depart from Taipei, Taichung and Kaohsiung

Remarks:

• Booking class above serves as reference. The fares detailed in each offer/promotion are subject to availability.
• Booking classes eligible to Asia Miles are Q or above : (F/A/J/C/D/P/I/W/R/E/Y/B/H/K/M/L/V/S/N/Q)