What if I’ve forgotten my password or membership number?

You can retrieve your password or membership number online if you have registered your email address in your membership profile. You can click “I forgot my password” or “I forgot my membership number” in the member sign-in area and follow the instructions. If you choose “I forgot my membership number”, an email will be sent to your registered email address after the process and you can get the Membership Number.

If you have not registered your email with us yet, please call Customer Care.

More about Cathay

What are the benefits of joining Cathay?
Who can join Cathay?
What is Cathay membership programme?
I applied for a Cathay Pacific co-branded credit card. Am I automatically enrolled in Cathay?
What is the enrolment fee to join Cathay membership programme?
What is membership year?
I have two passports with different middle names. Which one should I register as my account name?
What are mid-status benefits?
How do I claim my mid-status benefits?
As a Silver, Gold or Diamond member, will I receive mid-status benefits below my status? For example, will Diamond members be able to enjoy Bookable Upgrades when they reach 800 Status Points?
What is Guaranteed Seat Reservation?
What should I do if I lose my Cathay membership card?
How can I change the name on my account?
How do I update my membership details?
Where can I find the latest exclusive member offers?
How do Redemption Group nomination work and what are the exemptions for members?
How is my privacy protected?
What information do you collect and how do you use it?
Does Cathay share my data with third parties for marketing promotions, etc?
I don’t want Cathay to share my personal information with anyone - how can I ensure this?
How do I cancel my account?
Will my account be closed if it is inactive for a period of time?
How can I keep my Cathay account active?
How do I unbind my Cathay and OpenRice account?