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Why can't I see my flights for check-in?

The following are some likely reasons:

  • You are not holding e-Ticket.
  • You might have forgotten to provide, or your travel agent has not entered, your Cathay membership number at the time of reservation. Please contact our Customer Care or proceed directly to the airport to complete your check-in procedures.
  • If you have just purchased a ticket online at, you need to wait for approximately 30 minutes before your latest booking is activated within our Online Check-In system. Please try again later.
  • You have no flights departing within 24 hours.  As a Cathay member, enjoy priority online check-in up to 48 hours in advance.